Please share with the community what you think needs improvement with Jamf Pro.
What are its weaknesses? What would you like to see changed in a future version?
Sadly, my environment is closed off from the internet so I cannot benefit from all the tools, but with what I can use, I can only say that I would love to see a more customizable dashboard. In my agency and department, I use tons of tools for scanning, remediation, and reporting. Tools like ACAS and McAfee HBSS have very detailed dashboards if you wish to view more. As stated prior, with reporting being vital, having more detailed, customizable reports that offer graphs, percentages, etc can be useful when looking for quick glance of status when you may not have the time for generating a detailed report. I would love a bit more of government customer support and reach out. There is a ton of support for the educational fields, understandably, but I would love to see a small team also dedicated to government support.
I think that some of the feature requests on Jamf Nation have been sitting out there for a long time with no movement, showing as 'planned' for a really long time, and nothing seems to ever become of them. That is disheartening, but if it is an easy fix it gets done, and if it would benefit a wide variety of users they work to get it done. Technical support is in need of improvement.
The only thing I sometimes struggle with is file management of our packages which resided on the Cloud instance of the file repository. Jamf doesn't make the Cloud file system visible so there are rare occasions where the local repository and Cloud repository get out of sync. This is a minor issue, however. The few times that this has ever caused problems for me, I was able to reach out to Jamf support and during a quick phone call, the tech support team was able to identify my issue and offer a quick solution.
Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking. For example, exams at the 200 level.
I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups. I would like some of the management features available for mobile devices to also be available for computers using the web interface. I would also like to go back to the days where I had one dedicated support rep to contact.
I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal. Wishful thinking on that last one because Jamf recently acquired DigiCert. One can only hope.
An in-house chat room would be a great way to communicate with your team when you aren't physically present with them. Also, the ability to add notes on devices, so that a history can be shown as to why a user has done certain things, such as their troubleshooting process or just general thoughts.
I can think of only two ways that Jamf could be improved for us at the moment. Primarily by adding the ability to schedule policies for devices. The ability to ask a device to run a policy regularly would be a real advantage. The other thing would be the ability to brand the Jamf admin portal to match the rest of the organization.
A more modern UI in the next release will make the product absolutely perfect.
The cloud version sometimes gets a little slow and https:// is always required when entering the URL. There is still no feature for properly patching T2 Security Chip-enabled Macs. Admins must set up custom-built scripts to get around this functionality miss. Apart from that, it's good.
This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the Self Service app for distribution to all staff then you have to add it as a web link (it’s a little clunky). Direct integration would make this better.
I would love for it to be able to be the only management tool of my organization. If it could do ticketing and non-Apple devices then that would be huge. The setup could be made a lot easier, too. Currently, it takes a full day of work to troubleshoot database issues.
I think that the zero-touch enrolment could be improved. I would like to have the ability to push scripts using MDM commands.
There are known issues with the mobile configs that need to be fixed.
I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile.
I would like to see more features for application patch management. The list of applications for patch management isn't sufficient. The Catalog of application is limited and if you want to expand it you must expose your endpoints to 3rd party application sources or build the packages in house.
They are always improving the product and have great customer and technical services. One thing I wish is if JNUC could be twice a year in different cities to get more amount of techs.
I would love to see a way to screen share to a Mac using the Jamf Pro web interface instead of Jamf Remote.
More software titles in the patch management updates, this will help reduce creating packages for software updates.
I'd like to see better reporting features.
I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have to create a Smart Group and set criteria to compile an exportable list (txt or csv) of devices that match the set criteria. A report function would eliminate having to create a formal report yourself with the exported data.
Jamf Pro does everything it is supposed to well. The user interface received a huge overhaul with version 10, and there are still some parts that could be improved, but it is still an easy to use yet powerful tool.
I would love to see GSX (Apple Global Service Exchange) integration populate purchasing data during the enrollment process. Currently, data does not populate during enrollment of a device. I would prefer the ability to have this data pull automatically if set up via prestige enrollments
Screen time setup is so required. I want to set time up for screen times for categories. I should be able to choose time and set a password.
We would really like to be able to separate managed computers by the role they're used for, but Jamf Pro only has limited functionality for this with the "sites" feature.
Sometimes the Jamf's cloud-hosted servers feel like they could be a little more powerful. We've never run into an issue, but some of the things that have been said from other customers we have contact and a good working relationship with or during a couple of support calls with Jamf have just made it seem that the cloud instances can't quite hold up to requirements for larger deployments and more resources need to be allocated to each instance during setup.
There are some layout things that could be done to make it easier. For instance, allow us to go to a smart group and see what policies have been assigned to the group, then be able to assign and unassign them right there instead of going into each individual policy.
* More reporting functionalities on mail/export basis with a schedule. * A remote tooling functionality for Windows devices (Jamf Remote).
There are some small but clunky UI elements — things like bulk editing of certain information and settings.
* Patch management is lacking greatly; more options are needed in order for us to consider using it at all. * An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. * I would also say that configuration profile payloads need updating to remove old ones and add new ones. * I would love to see any update on Jamf admin; it's very much in need.
Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we have our existing solution to work around any shortcomings there might be.
Conditional access for iOS devices is a thing they need to add. It's on the roadmap, and it would be nice to have that now.
Patch management: Software patching has fallen by the wayside for newer versions of Jamf as most users are implementing open source alternatives for keeping installed software patched.
I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple servers (meaning specifically that SSO, Jamf Pro runs in a cluster just fine).
Pricing needs to be better for smaller businesses who need cloud-based products over on-premise solutions. It’s even hard for some medium and even large businesses to grasp the exceptionally high cost of the service.