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2018-12-27T06:27:00Z

What needs improvement with Jamf Pro?

20

Please share with the community what you think needs improvement with Jamf Pro.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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5252 Answers

author avatar
Top 5Real User

Every once in a blue moon, we wind up with a rarely-seen superbug that takes support weeks to months to solve. The good news is that they are rare and not across the platform. Just us.

2021-04-05T18:04:00Z
author avatar
Top 10MSP

One of the big areas in need of improvement is automated device naming for computers. You can do this via mobile devices in the pre-stage but not for computers. Having the ability to assign devices to a specific pre-stage enrollment group, and having said group identify all of the systems via a specific prefix/suffix, would benefit us a lot and keep better consistency when it comes to users' machine names. Improved Patch Management is something that is in the works, I know, but having access to more applications or even improving the method to organizing/configuring patch management will be beneficial. Currently, setting it up is a painful process.

2021-03-05T22:00:00Z
author avatar
Top 5Reseller

The patch management is not automated in any way, and you have to do a lot of manual work to upload the current version of applications. In some cases, you have to repackage it before uploading it. This means that it's a lot of manual work before you can apply the patch policies to clients.

2021-02-18T20:18:05Z
author avatar
Top 10Real User

The on-going improvements & innovation that Jamf provides over time is something that needs to be maintained, as it is what is needed to fulfill a business & team need at the right time.

2021-02-08T18:41:00Z
author avatar
Top 10Real User

I believe they should be able to add touch IDs for the admin, which would allow for adding the IT team's fingerprints to the scope and set it up to get into the computers quicker. It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it.

2021-02-05T00:19:00Z
author avatar
Top 10Real User

I would like to see tighter integration with Jamf Protect in the future releases of Jamf Pro. It has been a great system that allows us to know what is happening on all of our OS X Devices. Jamf as a whole has come a long way and maybe more of an integration between the entire suite of Jamf products would be helpful. Login info from Jamf Connect in the Jamf dashboard could be helpful but for the most part, we have nothing to complain about with our Jamf system.

2021-01-26T21:01:00Z
author avatar
Top 5Real User

Knowledgebase articles should be introduced in Jamf Pro. Light and dark background features should be included while logging in to Jamf Pro. The Jamf training curriculum needs to be revisited, especially 400. Jamf should give the option to download individual device policy logs, as this capability would really help to diagnose issues. NoMAD is a really powerful tool and Jamf should have a dedicated support queue for NoMAD issues. Jamf should create an inbuilt policy in case the user obtains a device, it should enroll the device automatically. The Jamf Reset app is helpful but it’s only available only for iOS. Likewise, we should have the Jamf Reset app on macOS.

2021-01-01T01:05:00Z
author avatar
Top 10Real User

The integrated patch feature is good but needs some tweaking. As of now, there is no option for the user to defer the installation of a patch. You can either give them the option to install the patch through self-service, which needs an active part of the user to do it, or you can force the installation. However, with the force of the installation, there is potential data loss, because an App that you want to patch needs to be closed for it to work. The information explaining that the app will be closed for patching is almost not noticeable for the user. Therefore we do no use the integrated patch management technology and build our own logic to work around it.

2020-12-14T18:15:00Z
author avatar
Top 5Real User

I would like to see more robust reporting options for data. Right now there are data points you can configure on your login screen to monitor system health, device health, battery charge, OS versions, lost devices, etc., but there are no real reports you can run about device updates, maintenance, user metrics, etc. I would like to see either a report section or an integration with a new reporting module to allow us to pull real metrics from the system easily. This will facilitate IT's ability to say, hey, budget people, here's why we need this.

2020-11-19T21:06:00Z
author avatar
Top 5MSP

The reporting needs to be improved so that generating them is more user-friendly. The reporting should have more of a graphical interface. For example, if you want to create a report on how many computers have been checked in the past 30 days you can produce it. However, it is not something that you'd like to give to a CIO. It will export data into a spreadsheet, but executives don't want to look at spreadsheets. Rather, they want to look at bar graphs, charts, and visuals with percentages. The prices are expensive and should be reduced. When we paid for training, we could not have all five people training at one time. I thought that if we were paying $18,000 USD then we could have everybody training at once. However, this is not the case and it doesn't make sense to me. The response time for technical support could be better.

2020-10-28T16:25:12Z
author avatar
Top 5Real User

The product is pretty good as-is, but if anything could be improved I would say the UI could perhaps be a bit simpler. A mobile app to complement the web-based version, to perform specific tasks, would be nice to have - a good example of what I mean is the "Pulseway" MDM for Windows, they have a very useful and user-friendly mobile app. I use that mobile app to do simple things like reboot/update user machines, push out policies, etc. Other than all that, a little more person to person training when onboarding, included with the purchase perhaps.

2020-10-21T18:42:00Z
author avatar
Top 5Real User

Patch Management needs work to be efficient. Cost is also a factor, given Jamf has a full feature set; however, it's pricey.

2020-10-14T16:39:00Z
author avatar
Top 5Real User

I wish the inventory would have its own pane without having to do it as a search. Hopefully coming soon! Sometimes, I would just like to browse our fleet and can feel that the extra step of doing a clean search is a bit unnecessary. With that said, it's not hard to do it the way it is now. Maybe this is just as good of a solution for this and I just need some time to get used to it. The same goes for the user inventory. I would also appreciate even more included attributes, and this is probably something you could never get enough of.

2020-09-24T09:02:00Z
author avatar
Top 10Real User

It would be great if we get an email notification when the Mac users install any apps, so IT can be alerted.

2020-09-22T04:18:00Z
author avatar
Top 10Real User

One of the included Jamf Applications, Jamf Remote, is somewhat flaky. It's never worked for me when I've tried to access a remote device that is not on the same network, so the one thing that I would like to see improved/implemented is remote support and I believe Jamf have something in the pipeline. The ability to provide remote support access to end user devices, preferably in a similar manner to Apple Remote Desktop (ARD), Desktop Central's solution or Teamviewer.

2020-07-14T08:15:53Z
author avatar
Top 5Real User

The solution should offer beta testing for new products. The solution needs more demos for when new releases come out to help us understand the changes and how to use new features.

2020-07-13T06:55:50Z
author avatar
Top 5Real User

I've been thinking about improvement and I think it would be much advantageous to have some sort of remote desktop application that could be implemented to help the remote workforce during the Work From Home times. Also, I think that there should be some sort of mobile app that will help you manage the devices from an iOS device quickly in case some times you cannot be at your computer. I think that there should also be more integrations with Jamf that could better the intelligence-gathering when making business decisions.

2020-06-20T00:45:00Z
author avatar
Top 10Real User

Sadly, my environment is closed off from the internet so I cannot benefit from all the tools, but with what I can use, I can only say that I would love to see a more customizable dashboard. In my agency and department, I use tons of tools for scanning, remediation, and reporting. Tools like ACAS and McAfee HBSS have very detailed dashboards if you wish to view more. As stated prior, with reporting being vital, having more detailed, customizable reports that offer graphs, percentages, etc can be useful when looking for quick glance of status when you may not have the time for generating a detailed report. I would love a bit more of government customer support and reach out. There is a ton of support for the educational fields, understandably, but I would love to see a small team also dedicated to government support.

2020-02-25T01:21:00Z
author avatar
Top 10Real User

I think that some of the feature requests on Jamf Nation have been sitting out there for a long time with no movement, showing as 'planned' for a really long time, and nothing seems to ever become of them. That is disheartening, but if it is an easy fix it gets done, and if it would benefit a wide variety of users they work to get it done. Technical support is in need of improvement.

2020-01-31T14:59:00Z
author avatar
Top 5Real User

The only thing I sometimes struggle with is file management of our packages which resided on the Cloud instance of the file repository. Jamf doesn't make the Cloud file system visible so there are rare occasions where the local repository and Cloud repository get out of sync. This is a minor issue, however. The few times that this has ever caused problems for me, I was able to reach out to Jamf support and during a quick phone call, the tech support team was able to identify my issue and offer a quick solution.

2020-01-03T15:00:00Z
author avatar
Top 5Real User

Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking. For example, exams at the 200 level.

2019-12-09T23:06:00Z
author avatar
Top 5Real User

I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups. I would like some of the management features available for mobile devices to also be available for computers using the web interface. I would also like to go back to the days where I had one dedicated support rep to contact.

2019-12-03T17:05:00Z
author avatar
Top 5Real User

I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal. Wishful thinking on that last one because Jamf recently acquired DigiCert. One can only hope.

2019-11-25T16:42:00Z
author avatar
Top 10Real User

An in-house chat room would be a great way to communicate with your team when you aren't physically present with them. Also, the ability to add notes on devices, so that a history can be shown as to why a user has done certain things, such as their troubleshooting process or just general thoughts.

2019-10-30T00:19:00Z
author avatar
Top 10Real User

I can think of only two ways that Jamf could be improved for us at the moment. Primarily by adding the ability to schedule policies for devices. The ability to ask a device to run a policy regularly would be a real advantage. The other thing would be the ability to brand the Jamf admin portal to match the rest of the organization.

2019-10-28T01:48:00Z
author avatar
Real User

A more modern UI in the next release will make the product absolutely perfect.

2019-10-15T19:08:00Z
author avatar
Real User

The cloud version sometimes gets a little slow and https:// is always required when entering the URL. There is still no feature for properly patching T2 Security Chip-enabled Macs. Admins must set up custom-built scripts to get around this functionality miss. Apart from that, it's good.

2019-09-05T15:24:00Z
author avatar
Reseller

This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the Self Service app for distribution to all staff then you have to add it as a web link (it’s a little clunky). Direct integration would make this better.

2019-08-31T16:24:00Z
author avatar
Real User

I would love for it to be able to be the only management tool of my organization. If it could do ticketing and non-Apple devices then that would be huge. The setup could be made a lot easier, too. Currently, it takes a full day of work to troubleshoot database issues.

2019-08-30T19:02:00Z
author avatar
Real User

I think that the zero-touch enrolment could be improved. I would like to have the ability to push scripts using MDM commands.

2019-07-08T08:00:00Z
author avatar
Real User

There are known issues with the mobile configs that need to be fixed.

2019-05-14T16:44:00Z
author avatar
Top 10Real User

I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile.

2019-05-03T14:41:00Z
author avatar
Real User

I would like to see more features for application patch management. The list of applications for patch management isn't sufficient. The Catalog of application is limited and if you want to expand it you must expose your endpoints to 3rd party application sources or build the packages in house.

2019-04-11T17:53:00Z
author avatar
Real User

They are always improving the product and have great customer and technical services. One thing I wish is if JNUC could be twice a year in different cities to get more amount of techs.

2019-04-08T19:26:00Z
author avatar
Real User

I would love to see a way to screen share to a Mac using the Jamf Pro web interface instead of Jamf Remote.

2019-03-30T16:15:00Z
author avatar
Real User

More software titles in the patch management updates, this will help reduce creating packages for software updates.

2019-03-29T12:28:00Z
author avatar
Real User

I'd like to see better reporting features.

2019-03-06T20:18:00Z
author avatar
Real User

I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have to create a Smart Group and set criteria to compile an exportable list (txt or csv) of devices that match the set criteria. A report function would eliminate having to create a formal report yourself with the exported data.

2019-02-28T20:56:00Z
author avatar
Real User

Jamf Pro does everything it is supposed to well. The user interface received a huge overhaul with version 10, and there are still some parts that could be improved, but it is still an easy to use yet powerful tool.

2019-02-27T13:07:00Z
author avatar
Real User

I would love to see GSX (Apple Global Service Exchange) integration populate purchasing data during the enrollment process. Currently, data does not populate during enrollment of a device. I would prefer the ability to have this data pull automatically if set up via prestige enrollments

2019-02-25T19:50:00Z
author avatar
Top 20Real User

Screen time setup is so required. I want to set time up for screen times for categories. I should be able to choose time and set a password.

2019-02-22T09:16:00Z
author avatar
Real User

We would really like to be able to separate managed computers by the role they're used for, but Jamf Pro only has limited functionality for this with the "sites" feature.

2019-02-11T20:15:00Z
author avatar
Real User

Sometimes the Jamf's cloud-hosted servers feel like they could be a little more powerful. We've never run into an issue, but some of the things that have been said from other customers we have contact and a good working relationship with or during a couple of support calls with Jamf have just made it seem that the cloud instances can't quite hold up to requirements for larger deployments and more resources need to be allocated to each instance during setup.

2019-01-30T15:11:00Z
author avatar
Real User

There are some layout things that could be done to make it easier. For instance, allow us to go to a smart group and see what policies have been assigned to the group, then be able to assign and unassign them right there instead of going into each individual policy.

2019-01-16T14:20:00Z
author avatar
Real User

* More reporting functionalities on mail/export basis with a schedule. * A remote tooling functionality for Windows devices (Jamf Remote).

2019-01-14T10:29:00Z
author avatar
Real User

There are some small but clunky UI elements — things like bulk editing of certain information and settings.

2019-01-12T04:17:00Z
author avatar
Real User

* Patch management is lacking greatly; more options are needed in order for us to consider using it at all. * An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. * I would also say that configuration profile payloads need updating to remove old ones and add new ones. * I would love to see any update on Jamf admin; it's very much in need.

2019-01-11T22:50:00Z
author avatar
Top 20Real User

Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we have our existing solution to work around any shortcomings there might be.

2019-01-02T16:13:00Z
author avatar
Real User

Conditional access for iOS devices is a thing they need to add. It's on the roadmap, and it would be nice to have that now.

2018-12-27T20:34:00Z
author avatar
Real User

Patch management: Software patching has fallen by the wayside for newer versions of Jamf as most users are implementing open source alternatives for keeping installed software patched.

2018-12-27T15:19:00Z
author avatar
Real User

I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple servers (meaning specifically that SSO, Jamf Pro runs in a cluster just fine).

2018-12-27T14:43:00Z
author avatar
Consultant

Pricing needs to be better for smaller businesses who need cloud-based products over on-premise solutions. It’s even hard for some medium and even large businesses to grasp the exceptionally high cost of the service.

2018-12-27T06:27:00Z
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