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2019-03-28T23:06:00Z

What needs improvement with Kofax RPA?

18

Please share with the community what you think needs improvement with Kofax RPA.

What are its weaknesses? What would you like to see changed in a future version?

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1111 Answers

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Top 5LeaderboardReal User

Its documentation is not widely available on the web. For Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. When there is a problem, the channels through which I can get a solution are limited. Its forums are also limited as compared to Automation Anywhere, and we have to figure things out ourselves, which takes a lot of time. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. It will definitely help in involving non-technical people who are dealing with the process. They can go ahead and run this discovery bot and then provide that input to the technical team. The technical team can use this input to improve an already-defined high-level bot.

2021-05-19T14:50:57Z
author avatar
Top 10Real User

The HR and IT areas of the product need to be improved. Right now, they are lacking. They need to be modernized. More logistics should be involved. The process discovery could be a bit better. The product needs to develop a web version of the solution.

2021-03-05T20:44:15Z
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Top 5LeaderboardReal User

The product could be improved if they would use AI integrated robots. Some AI integrated features would be nice.

2021-02-22T16:12:34Z
author avatar
Top 20Real User

I would like to see them further enhance the OCR, specifically in the multi-language support. We had a document in Japanese where there was a bit of a struggle. If that could be corrected in the new release that would be good.

2021-01-28T17:23:16Z
author avatar
Top 20Real User

I think they need to do a better job of following the lead of its competitors and build upon that. I would like to see more AI capabilities, and I think that is one of the keys. Exception handling should be improved as well to reduce errors and things like that.

2020-10-04T06:40:23Z
author avatar
Real User

Kofax is severely limited in that the internal browser is Chrome-based and we are unable to easily automate our ERP solution because it is exclusively Internet Explorer. This means that we can't use the main body of the tool and instead, have to do everything via the add-on desktop automation. Unfortunately, this is far less feature-rich than the main product. This is one of the reasons that we are now looking at alternatives, although if it were capable of internally automating Internet Explorer applications then it would not be a problem. Essentially, it would improve the solution if we were able to upgrade the inbuilt browser to be compatible with Internet Explorer. We have experienced crashes, so stability is something that can be improved.

2020-04-06T08:22:41Z
author avatar
Top 10Real User

Kofax needs to create a community where developers have the opportunity to donate to it. The education surrounding this solution should be better. It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.

2020-03-18T06:06:05Z
author avatar
Top 5Real User

I've noticed that no solution, including this one, is trying to automate very simple processes. There are always exceptions and special cases involved in regards to how you can handle these instances. It requires a kind of deep understanding of how to utilize these features and it's not very straightforward as of right now. The documentation could be stronger. The solution should add orchestration into its next release. The solution needs to be scalable.

2020-01-26T09:26:00Z
author avatar
Top 20Real User

Of course, there is always room for improvement and I know there are developments all the time. This includes, ultimately, the development and increased use of robots. It's something that our customers want and I know that Kofax is working on that. I don't know if similar products already have this kind of function but this is one we've been waiting for and I know that it's not a simple ask. For additional features, I'd like to see a recording function and a more simple interface. I also think that there could be more support for emerging learning or artificial intelligence.

2019-11-21T07:12:00Z
author avatar
Reseller

This product has room for improvement in support of airplanes and aviation. Maybe the interface could be improved in the next release. It would be very handy if you can connect directly to the ERM or ERP system.

2019-07-02T11:47:00Z
author avatar
Real User

Concatenation of error messages.

2019-03-28T23:06:00Z
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