Tungsten RPA features enhanced desktop automation capabilities, improved Active Directory integration, and upgraded recorder functionality. These updates will be available in the upcoming release. Firstly, The first level of support needs enhancement. When you open a ticket with Tungsten, they inquire about various aspects of the issue. The initial support level should involve conducting a Webex meeting to address and assess the reported issues within the environment directly. This would involve thoroughly checking the issues and logs, among other relevant factors. It may require a minor configuration adjustment that could be resolved promptly during the session. There are several challenges associated with Tungsten RPA. Firstly, there is often a perception issue among employees who may believe that RPA is intended to replace their jobs rather than enhance efficiency. This misconception can hinder the adoption of RPA solutions in the workplace, as employees may resist the implementation of automation technologies. Secondly, there have been challenges related to integrating Tungsten RPA with applications built on Java. Many issues have been addressed and resolved in V11.3, thus improving the compatibility of Tungsten RPA with Java-based applications and major challenges.
The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors.
Senior Solutions Architect at LexisNexis Risk Solutions
Real User
Top 10
2023-12-29T13:52:00Z
Dec 29, 2023
Everything is working based on the server model. Kofax does not cover desktop automation, whereas other products have covered it. The solution should have predefined connectors. We have a mainframe, database connector, and external applications, like site-core integration. Also, CMS portal integration should help come to the latest trend.
Sr. Specialist Information Security at a tech services company with 1-10 employees
Real User
Top 20
2023-10-18T09:31:36Z
Oct 18, 2023
Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular.
Senior consultant Digital assets and Disruptive technologies at DEWA
Consultant
Top 10
2023-07-04T13:02:00Z
Jul 4, 2023
Compared to other Microsoft products, like Power Automate, Kofax does not have most of the native integration with other solutions. It is based on API integration. The product has some constraints and performance issues.
We are in the field of AI, and one of the features that should be added to this product, such as robots, is the integration of AI so that more information can be incorporated into local activities. The scalability has room for improvement.
Manager at a logistics company with 10,001+ employees
Real User
Top 20
2022-08-26T12:33:46Z
Aug 26, 2022
Kofax RPA could improve web-based automation and there should be a choice of what browser we can use, such as Google Chrome, instead of an inbuilt browser from Kofax RPA. Additionally, Kofax RPA is missing an orchestrator that other solutions have, such as UiPath.
Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution. The Java and Windows application automation could also be simplified.
Service Delivery Manager / Architect at a tech services company with 201-500 employees
Real User
2021-05-19T14:50:57Z
May 19, 2021
Its documentation is not widely available on the web. For Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. When there is a problem, the channels through which I can get a solution are limited. Its forums are also limited as compared to Automation Anywhere, and we have to figure things out ourselves, which takes a lot of time. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. It will definitely help in involving non-technical people who are dealing with the process. They can go ahead and run this discovery bot and then provide that input to the technical team. The technical team can use this input to improve an already-defined high-level bot.
The HR and IT areas of the product need to be improved. Right now, they are lacking. They need to be modernized. More logistics should be involved. The process discovery could be a bit better. The product needs to develop a web version of the solution.
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company with 10,001+ employees
Real User
2021-01-28T17:23:16Z
Jan 28, 2021
I would like to see them further enhance the OCR, specifically in the multi-language support. We had a document in Japanese where there was a bit of a struggle. If that could be corrected in the new release that would be good.
Branch Manager at a logistics company with 10,001+ employees
Real User
2020-10-04T06:40:23Z
Oct 4, 2020
I think they need to do a better job of following the lead of its competitors and build upon that. I would like to see more AI capabilities, and I think that is one of the keys. Exception handling should be improved as well to reduce errors and things like that.
Kofax is severely limited in that the internal browser is Chrome-based and we are unable to easily automate our ERP solution because it is exclusively Internet Explorer. This means that we can't use the main body of the tool and instead, have to do everything via the add-on desktop automation. Unfortunately, this is far less feature-rich than the main product. This is one of the reasons that we are now looking at alternatives, although if it were capable of internally automating Internet Explorer applications then it would not be a problem. Essentially, it would improve the solution if we were able to upgrade the inbuilt browser to be compatible with Internet Explorer. We have experienced crashes, so stability is something that can be improved.
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company with self employed
Real User
2020-03-18T06:06:05Z
Mar 18, 2020
Kofax needs to create a community where developers have the opportunity to donate to it. The education surrounding this solution should be better. It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.
CEO at a tech services company with 11-50 employees
Real User
2020-01-26T09:26:00Z
Jan 26, 2020
I've noticed that no solution, including this one, is trying to automate very simple processes. There are always exceptions and special cases involved in regards to how you can handle these instances. It requires a kind of deep understanding of how to utilize these features and it's not very straightforward as of right now. The documentation could be stronger. The solution should add orchestration into its next release. The solution needs to be scalable.
CEO at a comms service provider with 11-50 employees
Real User
2019-11-21T07:12:00Z
Nov 21, 2019
Of course, there is always room for improvement and I know there are developments all the time. This includes, ultimately, the development and increased use of robots. It's something that our customers want and I know that Kofax is working on that. I don't know if similar products already have this kind of function but this is one we've been waiting for and I know that it's not a simple ask. For additional features, I'd like to see a recording function and a more simple interface. I also think that there could be more support for emerging learning or artificial intelligence.
Sharepoint 2010 Specialist at a transportation company with 10,001+ employees
Reseller
2019-07-02T11:47:00Z
Jul 2, 2019
This product has room for improvement in support of airplanes and aviation. Maybe the interface could be improved in the next release. It would be very handy if you can connect directly to the ERM or ERP system.
Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced...
Tungsten RPA features enhanced desktop automation capabilities, improved Active Directory integration, and upgraded recorder functionality. These updates will be available in the upcoming release. Firstly, The first level of support needs enhancement. When you open a ticket with Tungsten, they inquire about various aspects of the issue. The initial support level should involve conducting a Webex meeting to address and assess the reported issues within the environment directly. This would involve thoroughly checking the issues and logs, among other relevant factors. It may require a minor configuration adjustment that could be resolved promptly during the session. There are several challenges associated with Tungsten RPA. Firstly, there is often a perception issue among employees who may believe that RPA is intended to replace their jobs rather than enhance efficiency. This misconception can hinder the adoption of RPA solutions in the workplace, as employees may resist the implementation of automation technologies. Secondly, there have been challenges related to integrating Tungsten RPA with applications built on Java. Many issues have been addressed and resolved in V11.3, thus improving the compatibility of Tungsten RPA with Java-based applications and major challenges.
The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors.
Everything is working based on the server model. Kofax does not cover desktop automation, whereas other products have covered it. The solution should have predefined connectors. We have a mainframe, database connector, and external applications, like site-core integration. Also, CMS portal integration should help come to the latest trend.
The technical support must be improved.
Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular.
Compared to other Microsoft products, like Power Automate, Kofax does not have most of the native integration with other solutions. It is based on API integration. The product has some constraints and performance issues.
We are in the field of AI, and one of the features that should be added to this product, such as robots, is the integration of AI so that more information can be incorporated into local activities. The scalability has room for improvement.
RPA technology is constantly changing, and sometimes Kofax lags behind.
Kofax RPA's UI could be more user-friendly. In the future, I'd like to see more frequent updates and better integration with Citrix.
Kofax RPA could improve web-based automation and there should be a choice of what browser we can use, such as Google Chrome, instead of an inbuilt browser from Kofax RPA. Additionally, Kofax RPA is missing an orchestrator that other solutions have, such as UiPath.
Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution. The Java and Windows application automation could also be simplified.
The interface could be better from a usability standpoint. In the next release, I'd like to see more integrations and connectors.
Its documentation is not widely available on the web. For Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. When there is a problem, the channels through which I can get a solution are limited. Its forums are also limited as compared to Automation Anywhere, and we have to figure things out ourselves, which takes a lot of time. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. It will definitely help in involving non-technical people who are dealing with the process. They can go ahead and run this discovery bot and then provide that input to the technical team. The technical team can use this input to improve an already-defined high-level bot.
The HR and IT areas of the product need to be improved. Right now, they are lacking. They need to be modernized. More logistics should be involved. The process discovery could be a bit better. The product needs to develop a web version of the solution.
The product could be improved if they would use AI integrated robots. Some AI integrated features would be nice.
I would like to see them further enhance the OCR, specifically in the multi-language support. We had a document in Japanese where there was a bit of a struggle. If that could be corrected in the new release that would be good.
I think they need to do a better job of following the lead of its competitors and build upon that. I would like to see more AI capabilities, and I think that is one of the keys. Exception handling should be improved as well to reduce errors and things like that.
Kofax is severely limited in that the internal browser is Chrome-based and we are unable to easily automate our ERP solution because it is exclusively Internet Explorer. This means that we can't use the main body of the tool and instead, have to do everything via the add-on desktop automation. Unfortunately, this is far less feature-rich than the main product. This is one of the reasons that we are now looking at alternatives, although if it were capable of internally automating Internet Explorer applications then it would not be a problem. Essentially, it would improve the solution if we were able to upgrade the inbuilt browser to be compatible with Internet Explorer. We have experienced crashes, so stability is something that can be improved.
Kofax needs to create a community where developers have the opportunity to donate to it. The education surrounding this solution should be better. It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.
I've noticed that no solution, including this one, is trying to automate very simple processes. There are always exceptions and special cases involved in regards to how you can handle these instances. It requires a kind of deep understanding of how to utilize these features and it's not very straightforward as of right now. The documentation could be stronger. The solution should add orchestration into its next release. The solution needs to be scalable.
Of course, there is always room for improvement and I know there are developments all the time. This includes, ultimately, the development and increased use of robots. It's something that our customers want and I know that Kofax is working on that. I don't know if similar products already have this kind of function but this is one we've been waiting for and I know that it's not a simple ask. For additional features, I'd like to see a recording function and a more simple interface. I also think that there could be more support for emerging learning or artificial intelligence.
This product has room for improvement in support of airplanes and aviation. Maybe the interface could be improved in the next release. It would be very handy if you can connect directly to the ERM or ERP system.
Concatenation of error messages.