Please share with the community what you think needs improvement with McAfee Complete Data Protection.
What are its weaknesses? What would you like to see changed in a future version?
The solution needs more advanced features. Customers tend to not like the navigation that is offered. While accessing the DLP is easy, navigating inside of it is difficult. The policies and propagation need to be improved. The solution should integrate more into the Cloud. McAfee is not focusing too much on the Cloud. They need to do so.
Well expectedly, the upgrade process from Orchestrator v5.32 to 5.91 will be a bit painful for a lengthy and hardly completed client saturation (i.e. ensuing endpoint upgrade, if not done after server & SHA cert update committed, the client(s) will completely fail to work again) for our 1300+ endpoints. These included PCs and offline notebooks, which cannot be easily kept online over an extended period of time waiting for saturation in an undetermined upgrade order. I would like to have an easier and less-hassle upgrade process in future releases of the software, and extra license renewal price discounts too. Procurement/license renewal options should also be devised by McAfee for continually incremental buying by an organization over its lifetime of usage. Additionally, export and re-import of encryption keys in a batch could also be available as an extra orchestrator module for seamless transfer in case of server migration/re-installation. Noticeably, the disk encryption process is far swifter on PCs/notebooks equipped with SSD drives but a speed improvement should better be available in future releases for mechanical disk drives for still being existent in the years to come.
The improvement that I think most needs to be addressed is a claim from many customers that I receive all the time. They say that the product consumes too much RAM and CPU. It makes clones in the machine and that eats up resources. It makes the clone as long as it is running on the machine. The problem is big enough for users that I need to have another smart, reliable solution that can be deployed instead if the customer does not have the hardware to allow the product to consume the needed volume of RAM and CPU. If McAfee were able to do all it does without stealing so much of the resources on a machine, I would not have this problem of having to consider other deployments.
The refresh feature needs improvement. You need to refresh it manually yt going to the address bar, clicking on it and pressing enter, or pressing F5. There should be a button you can click on to refresh or have it so every five seconds it's refreshing. QTs should be drag and drop. The solution should allow for a bit more customization. The reporting is good, but could use improvement. Right now you can export it as a PDF or CSV but these options will not make your design available. They should be more visual.
When it comes to the integration, the information or instruction that comes with the package is not good. When you are getting started it's not easy to integrate it, there are many things involved. If you are a beginner you can easily become confused, but if you have experience then it can be easy. In the next release, I would like to see some additional product features added to the interface. There should be more public awareness or comparisons in the market. People are still questioning why I chose McAfee. I want simplicity. A new user opening the dashboard will be confused. It needs to be more user-friendly.
The solution needs to reduce the number of false positives. There are too many of them. In future releases, McAfee Endpoint Protection needs to also include a module for mobile devices. If they do this, they should ensure the feature caters to both Android and iOS.
The price of this solution needs to be improved. This solution does not do as well at protecting the end-user against unknown viruses.
If you compare this solution with next-generation products like CrowdStrike, you will find that it should be easier to work on and therefore more user-friendly. With this solution, data protection is not straightforward. So McAfee should focus more on ease of management and user-friendliness. I would also like to have an option to migrate from the old environment to the new, graphical environment. The interface itself is not easy for administrators because they have to check everything. The integration of AD users in the DLP can also improve as well as taking reports. For instance, if a user wants information on the kind of report in the DLP, I can currently not look at it. I need to get a proper DLP report. Also, if my management is asking a report, I must be able to tell how many users' USB is blocked. Right now I am not able to see what policy I implemented and how many users I have. Those are the basic things that McAfee should improve during the migration process. It should be straightforward.
I don't like this solution because it is difficult to manage endpoints, policies, algorithm engines, and products. We can't control how it works with Outlook or the browser. You can't control the application over the browser to Google Chrome, Google Drive, or OneDrive. It is difficult to manage. Support needs improvement. They take days to get back to you and are not always able to help. This solution is not stable, other solutions are better. In the next release, I would like to see more work done with the Browsers or to have a cloud control application.
Maybe a better GUI platform; that would make it easier to present information to management, so I would not need to fix the data before I present it.