Please share with the community what you think needs improvement with McAfee ePolicy Orchestrator.
What are its weaknesses? What would you like to see changed in a future version?
The solution needs to be more clear about the licensing. They should have a way for users to educate themselves on the costs so that companies can figure out how to reduce costs. There needs to be support for Mac computers. Currently, McAfee does not work on iOS.
There is a problem when it comes to agent communication and duplicate records, where the rebooting of a machine leads to the installation of a new agent and you get a lot of duplicate records that ultimately affect your compliance monitoring.
From my point of view, the solution is good. Even if there are problems we're able to find a resolution quite quickly. There were some issues in earlier versions but after the upgrade to the latest version, we haven't had any issues. I have noticed several times that some viruses were not detected by McAfee ENS and we had to escalate support and modify detection signatures. The detection aspect should be improved so that signatures are updated more quickly. For additional features, there really isn't very much to suggest. The main issue would be to improve detection.
The Virtual Patching feature needs to be improved. We would also like to have something in the cloud.
This solution ships with SQL Express, and we have issues related to database corruption in the event of power loss. Especially on this side of the world, we have a lot of power outages and most companies do not have backup power solutions. In most cases, when the power goes out, the database tends to corrupt a lot. For example, clients will be having trouble logging on because the login credentials are corrupt. They have to do something to make the solution more resilient or recoverable from power failure events, which may include creating their own database.
McAfee should improve in terms of customer support and assigning a knowledgeable TAM to customers. Threat detection capabilities should be increased for both viruses and other threats.
There are some issues relating to the automation of reports. That's why I wanted the DLP reports. There are some problems in this area. Sometimes it does not work even though all the configuration words are right. There are also some problems with automatic updates. There have been some problems with monitoring the logs. It's not very user-friendly.