Please share with the community what you think needs improvement with Mimecast Email Security with Targeted Threat Protection.
What are its weaknesses? What would you like to see changed in a future version?
Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year.
It was not so much about the product itself, however, their business model needs improvement. We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee. This is something which really worries us as a company.
The detection rates are an area for improvement. The other opportunity area I see with Mimecast is that when you're searching inside of the admin console and you detect malicious emails that bypass Mimecast security: let's say you had a hundred of those messages there. Mimecast doesn't have a way to group those and submit one single report to Mimecast. You have to do one at a time which is not really very conducive — it's very time-consuming. Those are the main two points. If they work to fully resolve those two issues, that would make this an awesome tool. I mean, it's a good tool, but it would be even better. The main feature that will help everyone will be a different way to submit phishing or malicious emails that went through security. That would be a very good feature I would like to see in the next release.
Because we have not faced any challenges there is no way that we can say that there has to be some improvement. The price could be better, it should be reduced.
What do you like most about Mimecast Email Security with Targeted Threat Protection?
Thanks for sharing your thoughts with the community!
With remote work having become the norm for many, what security should businesses have in place? Do you have suggestions of specific products that businesses should look at?