2020-02-17T07:42:25Z

What needs improvement with MSP360 Backup?

2

Please share with the community what you think needs improvement with MSP360 Backup.

What are its weaknesses? What would you like to see changed in a future version?

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55 Answers

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Top 10MSP

They have other products, for example, Glacier Explorer. It would be a good thing if it was all in the same tool and not in separate tools. There should be just two products in one. The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel. The solution needs more options to restore the machines in various environments and in the public cloud. We have options to restore in Amazon, however, the only public clouds on offer are really Amazon and in Azure. They should think about Google or other public cloud providers.

2021-04-08T23:23:32Z
author avatar
Top 20Real User

They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that.

2020-10-22T05:36:32Z
author avatar
Top 20Real User

There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station. We are in the process of moving away from this solution. The RPO for any backup is higher when compared to the product that we are looking at. And it does not have very good scalability option. Whereas the product that we are looking at has full scalability. The product that we are looking at is in the hyper-scale environment.

2020-07-26T08:19:00Z
author avatar
Top 5LeaderboardReseller

As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing." Sometimes it is not required but still I backup anything and everything. If I have the simplified reports available, then it is very easy for me to just find out. In the next release, we need more analytics, like in machine learning and artificial intelligence. That includes how much data is going to be restored, what is the next step, how much inner data for this is going to uploaded. So the intelligence aspect should be more involved in the next release.

2020-03-16T06:56:00Z
author avatar
Top 20Real User

We quite like the solution. For us, it's been a great solution. It would help if the solution had deduplication. They may be planning to add it in the future. The graphics are looking a bit old and should be updated.

2020-02-17T07:42:25Z
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