2020-08-30T08:33:31Z

What needs improvement with N-able Remote Monitoring & Management?

Julia Miller - PeerSpot reviewer
  • 0
  • 0
PeerSpot user
10

10 Answers

James Gerbabuena - PeerSpot reviewer
Real User
Top 5
2023-07-21T08:29:00Z
Jul 21, 2023

I want the service to be improved because the customer support is not that good. I've been talking to them a lot lately. Sometimes there are agents who can solve the solution, and other times there are agents who cannot. I called them this morning, saying, "I have this setting, but I cannot press it and it's whitelisted, so I cannot click it, but I can click it on another computer." Then it will take an hour to phone them, and after that, they say, "I will get back to you" on chat. I could call them again tomorrow, and there will be another agent who will then solve it, and it won't take him or her five minutes to solve it. They need to improve their support. Maybe a lot of their teams are not very good with their products. They also need to improve their ticketing system. We've been using the ticking system. Additionally, one of our clients sent an email to us, saying they need to improve the graphical user interface. Likewise, their site and cloud backup are very slow-responding.

Search for a product comparison
AC
Real User
Top 5
2023-07-19T13:45:42Z
Jul 19, 2023

The product looks a bit old-fashioned. It looks outdated. The product should improve its UI.

Rajitha Abhisheka - PeerSpot reviewer
Real User
Top 5
2022-10-13T07:36:00Z
Oct 13, 2022

What could be improved in N-able N-sight Remote Monitoring & Management is the reporting, in particular, the reporting interface and the report generation method. Currently, I don't find it easy to run reports on the solution. Every time, if I want a report on a Windows vulnerability because a client requested that report, I find the process difficult. For example, out of one hundred PCs, I need to get a report on how many PCs have not been updated to a specific patch level. I need to give that report to the CTO or CEO of a particular client organization, and as running the report on N-able N-sight Remote Monitoring & Management isn't easy, sometimes, that makes me doubt the validity of the generated report as well. It depends on each case because I do find some reports to be genuine and 100% correct, but most of the time, I have to ask for help from other engineers, and even collaborating with another engineer to run reports isn't that easy, so reporting needs improvement in N-able N-sight Remote Monitoring & Management. Another room for improvement in the solution is patch management. The user-friendliness of the Take Control feature in N-able N-sight Remote Monitoring & Management also needs improvement, particularly when it's used on multiple computers or displays. Switching between displays isn't as user-friendly on the technician side, so that could be improved by letting you see all displays or monitors all at once, or on a single display, rather than needing to switch from one display to another. As Take Control is on a Windows agent, or running on a client-end device, that feature of N-able N-sight Remote Monitoring & Management could be improved as well. An additional feature I'd like to see in the next release of the solution is a mobile application, though I'm not familiar if that's already available. As an IT MSP, sometimes I have on-call jobs, and I don't always want to look at the mailbox to see if there's any alert triggered from the devices. If N-able N-sight Remote Monitoring & Management has a mobile application that would allow my team to get push notifications whenever there's downtime or issues, then that would make the solution more reliable. I'd like to get an alert that would pop up from my mobile device, so it would be pretty easy to keep an eye on alerts, and I won't have to check my inbox every time.

DG
Real User
Top 5Leaderboard
2022-08-08T09:29:41Z
Aug 8, 2022

The SentinelOne integration is not great and can definitely be improved. We would like the ability to restore images to different locations or different outlets, and we can't do that currently.

LM
Real User
2022-02-22T09:48:48Z
Feb 22, 2022

It would be great if the pricing model could be improved and the solution was more affordable.

JV
Real User
2021-12-21T10:12:00Z
Dec 21, 2021

We haven't had it for very long, and we're finally getting comfortable with it. The biggest improvement probably would be a little more clarification. It has few exclamation points or attention-getters when there is a computer that doesn't have the up-to-date patches, etc. However, it's not specific in terms of what you need to do. Sometimes, it says it requires a reboot, and you reboot it, but the same message still shows up. Sometimes, the messages that it gives you about how to resolve an issue are not very easy to understand.

Learn what your peers think about N-able N-sight Remote Monitoring & Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
RZ
Real User
2021-07-04T11:31:00Z
Jul 4, 2021

The solutions could improve by adding more features.

AL
Reseller
2020-12-09T05:50:00Z
Dec 9, 2020

There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information. Reliable live monitoring of remote devices is important to me, so I think it needs more improvement with regard to the communication between the agent and the portal.

RC
Real User
2020-11-15T14:40:00Z
Nov 15, 2020

Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved. If my client just wants to install office products, I'm not sure that they can remotely deploy all of the desktops with one click. With Kaseya, users needed to click on a script, select the machine, and it will get deployed in multiple machines.

Bien A.Vitorillo - PeerSpot reviewer
Real User
Top 10
2020-08-30T08:33:31Z
Aug 30, 2020

After testing, we decided not to proceed with this product. It is very good and has many features, but the cost is very expensive so it is beyond our budget. We decided to use other software. I would like to see notifications sent with SMS. For example, when we are outside or we are working remotely, we wouldn't need an internet connection to know if there are any failures or disconnections in our systems. We would know by receiving an SMS notification.

RMM software designed for next-level protection Defend Windows and Apple devices with flexible, real-time remote monitoring and management, and a simple dashboard highlighting critical information during operational peaks. Patch Microsoft and more Keep devices compliant and secure with flexible patch management that easily allows MSPs to patch every aspect of the MSFT Environment and beyond.
Download N-able N-sight Remote Monitoring & Management ReportRead more