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2020-05-12T05:43:00Z

What needs improvement with NetAlly EtherScope nXG?

8

Please share with the community what you think needs improvement with NetAlly EtherScope nXG.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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99 Answers

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Top 10LeaderboardReal User

For troubleshooting, the pre-programmed AutoTest feature is not as intuitive as it could be because there are different windows. The user interface could be a little bit more streamlined, a little bit easier. Sometimes it's hard to find a specific thing that you're looking for. In terms of hardware-based improvement, the battery would be the biggest issue. The battery goes out very quickly. It would be nice to be able to use the device to test from the device and do a hyper-wireless to wired, while using the same device. You would plug it in on one side of the device and then use a wireless to run a throughput test of the wireless without needing a separate device. That would be great. Finally, the AirMapper Site Survey for wireless surveys still needs a lot of work. It's not as intuitive as it could be and it can only take readings one at a time. It doesn't do continuous surveying. It's okay at gathering WiFi site survey data, but it could be better. It's stop-and-go.

2020-11-17T07:27:00Z
author avatar
Top 5LeaderboardReal User

The battery life could be better. There have been a couple of times that I used it and put it down, then I went to pick it up and the battery was dead. So, I need to take the power cord with me in order to continue using it. Initially, one of the devices wasn't reading the information from the scans. So, we would do a scan, and it was giving us back erroneous information. Then, when we tested it on our other unit, that unit was fine. We tested the same problems with what we were troubleshooting. We tried testing it with our second unit and the second unit gave us the information that we needed, where our first unit did not. We kind of went back and forth doing that. Eventually we realized that the first unit on known, good scenarios, which were confirmed by the second unit, could not give us the right information. We knew at that point it was not working and that one of the particular unit was defective.

2020-11-04T07:28:00Z
author avatar
Top 5LeaderboardReal User

The test profiles could be improved a bit. It could be better at managing and adding them, but more importantly, switching between different profiles. Some of the results from the tests could go a little deeper - maybe with an expert mode that allows you to review the pcap for any part of the process, such as, an automatic pcap generation. Especially on Link-Live, I would love it if they would make it so that you could see the capture file. For example, if you go to the DCP request portion of that report, then in a second screen, it will show you the capture file in the pcap. I think there is a lot of ability to improve this area. I would love to see port profiles. This is something I've expressed to them. The ability for a technician to plug it into a switch port, and say, "Okay, this port will be an access point or this port will be a phone and desktop PC," thus choosing a profile. It will then push a configuration to the device it's connected to and verify that the switch port is correctly configured, so I can hand this to a phone tech who doesn't have any access to a network switch to be able to make changes. They can go out and plug this into a port, then they are able to push a profile to the switch port through the device. That would be pretty fantastic as a next step for this device.

2020-08-30T08:33:00Z
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Top 5LeaderboardReal User

The battery life is a little bit too short. Also, there are some inconsistencies in how it uploads the test results to the cloud, but it might just need a minor improvement on the software side. When you don't have an internet connection on the EtherScope when you do the testing, it saves the results into memory. When it has an internet connection, it uploads those results, but it doesn't work all the time. Sometimes, you need to manually push it.

2020-08-26T05:42:00Z
author avatar
Top 10LeaderboardReal User

There is room for improvement in the battery life and price.

2020-08-23T08:17:00Z
author avatar
Top 10Real User

If I could reset it remotely, meaning reboot the unit, that would be helpful. One time, the test would not respond; the script would lock up. I had to go and manually reboot it. If I could have sent a command to reboot and it would have automatically connected to the wireless, that would have made it perfect. That was the only thing that it did not do. If you're sitting remotely, at your desk, and the unit is at a customer's site and you need to reboot, the only way you can do that is to call up the customer and ask them, "Hey, can you go reboot it for me?" and customers usually don't like that.

2020-08-19T07:57:00Z
author avatar
Top 10LeaderboardReal User

The one thing that it doesn't do well, when it's doing airtime utilization measurements, is that it will classify things as non-802.11, and that isn't correct. What it could do better is make sure that it classifies all traffic that's in the air correctly. That's something that I've complained to them about before. It can infer that you have interference that really isn't there. Also, the ability to integrate it into automated testing is fairly limited. Part of what we do is automate things whenever we possibly can. The ability to integrate it into automated test environments more readily would be useful. Finally, while it does support 802.11ax technology, if it were able to give us a bit more information about what's happening in the 802.11ax realm, it would be useful. For example, we can't use this device to determine when something like OFDMA is being used in a conversation between an access point and a client. So more 802.11ax-specific data would be useful.

2020-05-14T10:16:00Z
author avatar
Top 10LeaderboardReal User

When it works, I love the AirMapper Site Survey app. Currently, my device has a hardware bug that the manufacturer and I are working on actively, to get it fixed or replaced. The 5 gigahertz radio on my device is flaky at best. When it works, I've enjoyed it. I definitely see the power and benefit of the AirMapper and its functionality. It takes a little getting used to, in my opinion, because I'm so used to tapping as I'm walking. This doesn't do that. With AirMapper you have to stop, tap it, and then you have to wait. It is a little bit different methodology. It's a little bit slow to collect the data because you have to tap it and hold and be a little more patient. I'd like to see further development with some of the newer tools like AirMapper. I know it's going to come, it's just going to take some time. WiFi discovery and diagnostics and overall WiFi testing, so far, have been fairly good comparatively, but I'm sure they can go further. Even the autolink tests could probably have some further diagnostic stuff built into them. It's just a matter of time. This is like having a newborn baby and trying to get it to adolescence very quickly.

2020-05-14T10:16:00Z
author avatar
Top 10Real User

I've really had some positive experience with this product. But eventually, and I know it's not something that can be built directly into this product, I would like to see NetAlly provide a device, even if it's larger or more expensive, that can test the higher rate speeds like, 40 or 100 gigabits per second. The only improvement I can come up with is the battery life. If they could improve the battery life, that would be great.

2020-05-12T05:43:00Z
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