2020-12-03T05:52:00Z

What needs improvement with Omada Identity Cloud?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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11 Answers

KW
Real User
Top 20
2024-01-08T14:26:00Z
Jan 8, 2024

If I had to name one thing, it would be the user interface (UI). They're already working on improvements, but it could be a bit more user-friendly. It's on their roadmap though.

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Espen Bago - PeerSpot reviewer
Real User
Top 10
2023-09-12T12:59:00Z
Sep 12, 2023

There seem to be many different and complex ways to do things in Omada Identity. I would like to simplify how configuration is done and also have fewer different ways of doing things. The solution should be made more agile for customers to own or configure. Omada Identity needs to invest more in analytics capabilities. Currently, identity and access analytics are add-ons that you do in Power BI on the side. It's not a part of the product, and it's not directly accessible to the customers. I would like to see identity analytics capabilities in Omada Identity.

AD
Real User
Top 20
2023-08-15T11:07:00Z
Aug 15, 2023

We are still on Omada on-prem, but I understand that when Omada is in the cloud, you cannot send an attachment via email. We have some emails with attachments for new employees because we have to explain to them how to register and do their multi-factor authentication. All that information is in the attachment. People have to do that before they are in our system. We cannot give them a link to our Intranet and SharePoint because they do not yet have access. They have to register before that, so I need to send the attachments, but this functionality is not there in the cloud. They say it is not possible to add an attachment to the email, but for us, it is very important to be able to do that. I heard from my consultant that they informed Omada about this bug, but Omada said that it was not a bug. That is a bit of a shame. They should look before they say no because if it is a bug, people can work around it with PowerShell or something else. However, it is always better if you do not have to work around it because then you have a layer of PowerShell scripts around Omada to get it working, and I do not think that is how it is meant to be. When there is something wrong, you have to look at the error code book in Omada, which is very difficult to read. You sometimes get an error, but the message in the error does not say anything. It does not help you to know what is wrong. For example, today, I did a survey, but the email was not sent. I do not know why. We did the same in the test environment and then moved it to production. In the test environment, emails were sent, but in production, emails were not sent, and I cannot find out why. There is also no error. It is sometimes difficult to know why things are not working. It should be easier.

MP
Real User
Top 20
2023-06-29T12:51:00Z
Jun 29, 2023

The web GUI can be improved.

MB
Real User
Top 20
2023-04-26T11:27:00Z
Apr 26, 2023

I would like more training. As someone who is new to this world, I don't feel that the courses Omada provides are good enough. They should also improve the documentation. It is difficult to learn how to use the solution by yourself. In general, the user interface isn't user-friendly or intuitive. In some cases, it's extremely easy to delete critical information. You don't know that you need to select this gray box before you can access a particular object.

Carsten Eiberg - PeerSpot reviewer
Real User
Top 20
2023-04-21T11:40:00Z
Apr 21, 2023

When making a process, you should be able to use some coding to do some advanced calculations. The calculations you can currently do are too basic. I would also like some additional script features.

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Gjert Tronstad - PeerSpot reviewer
Real User
Top 10
2022-12-22T03:11:00Z
Dec 22, 2022

There are some technical bits and pieces that we have looked at that could be better. For instance, when you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated. Right now, all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed. This makes it hard to understand the situation before you started it, compared to after. This is one of the key features that I'm really missing. Also, the onboarding of applications could be easier. There could be workflows to go through the entire process of onboarding a new system or application, instead of having to go to three places to do it. Those are the two key improvements needed. Also, the connectors for the applications that we use are good, but not fantastic. This is constantly improving. Recently, they added a ServiceNow integration, so there are still new connectors coming. But there are a few systems that I would like to see on the list, systems that are not there today. We have two ERP systems: SAP and something called Infor M3, and the latter is not there. It's okay, though. Maybe some of the other companies we evaluated have even more connectors, but Omada was good enough for us.

MP
Real User
Top 20
2022-10-16T23:43:00Z
Oct 16, 2022

Omada could communicate better with us about the product roadmap. We haven't gotten any updates about it. The user interface is often a bit difficult to understand. It isn't optimized for small screens, so it doesn't display all of the information clearly, so users need to scroll a lot. The configuration could also be simpler for our admins. For example, it could have some configuration assistance or preset out-of-the-box functionality because it's complicated to enable new features.

LV
Real User
2021-11-07T09:29:00Z
Nov 7, 2021

I would like to see some additional functionality and improvements in usability.

DG
Real User
2020-12-22T11:30:00Z
Dec 22, 2020

I would like to see them expand the functionality of the tool to continue to be competitive with the monsters out there. For example, they could add functionality on the authentication side, functionality that Octa and SailPoint have. But they should do that while maintaining the same simplicity that makes Omada a product of choice today.

AS
Real User
2020-12-03T05:52:00Z
Dec 3, 2020

They need to improve the cost for small companies.

Omada Identity delivers an end-to-end identity and access management solution with essential identity governance functionality for secure, compliant, and efficient administration of all users' access rights across on-premises or cloud-based systems. The solution provides configurable best practice processes that covers all identity and access related scenarios from providing an access risk overview, management of identities lifecycle, to automated enforcement of policies.
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