Please share with the community what you think needs improvement with OneTrust GRC.
What are its weaknesses? What would you like to see changed in a future version?
They could improve by offering free help. A solution, a lot of times, is not just the use of the solution. For example, it is the overall engagement, how well do they support the system, what is their SLA, and how long their response time is to an issue. It would be beneficial if they had some type of professional services where they offer the first five hours of professional services a year for free. That would be a substantial benefit rather than having to buy professional services or professional services packages.
For the Vendor Risk Module I see only minor functionality improvements needed. Many are already being addressed and OneTrust is very responsive to customer feedback and suggestions. The Vendor Risk dashboard has seen a lot of improvement and is now interactive. Release frequency is three to four weeks.
What do you like most about OneTrust GRC?
Thanks for sharing your thoughts with the community!