What needs improvement with PagerDuty?

Please share with the community what you think needs improvement with PagerDuty.

What are its weaknesses? What would you like to see changed in a future version?

33 Answers

author avatar
Real User

There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule. Due to that, I need to do extra work to adjust it, due to specific team needs or how I'm staffing my team. It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process. I find myself redoing the schedule often. Every month I need to make another schedule. It's not so bad but it could be improved.

author avatar
Top 20LeaderboardReal User

Something that needs to be improved is adding multilingual support.

author avatar

I would like to see them increase the content base and add integrations with different systems, for example, with ZenDesk or Slack; if it could integrate more with those types of systems. We use ZenDesk; I’d like to link this to ZenDesk. I’d like more integration points.

Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: October 2020.
441,672 professionals have used our research since 2012.