2019-05-15T05:16:00Z

What needs improvement with Pega BPM?


Please share with the community what you think needs improvement with Pega BPM.

What are its weaknesses? What would you like to see changed in a future version?

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1111 Answers

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Top 5Real User

There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5.

2020-03-09T08:07:56Z
author avatar
Top 5Real User

I haven't been using the solution for that long, so I don't know if there are any features that are lacking. We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies. As our group is pretty small, we may need to look for a different solution that's more geared to smaller sized organizations.

2020-03-05T08:39:48Z
author avatar
Real User

From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need.

2020-03-05T08:39:46Z
author avatar
Real User

Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.

2020-03-03T08:47:45Z
author avatar
Top 20Real User

In terms of areas that need to be improved, I would say the timeout. This is because sometimes when we are patching some data from the database, we are getting added as a timeout. I would like to build a solution for that or to improve that feature, because by doing so the process will be trimmed. Sometimes it gets stuck just due to taking so much time for the user in the back-end data from the database. I think all the other features are very good. Additionally, I'd like to select the availabilities. I'm using the earlier version now because it is on-premise implementation. If I go on the newer PGi for a couple of days, the latest version, then I will able to see what other additional features we need to have in the BPM tool.

2020-01-19T06:38:00Z
author avatar
Real User

The solution would benefit from more integration capabilities. There are some tools within the solution that are difficult to use.

2020-01-12T07:22:00Z
author avatar
Vendor

Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved. The RPA also needs improvement. Pega has its own RPA, via an acquisition a couple of years ago. They bought OpenSpan and tried to rewrite it to Pega's platform. It still has some gaps. For example, they have no machine learning. If they want to be more mature in the market, they probably need to consider working on improving that.

2019-10-06T16:38:00Z
author avatar
Vendor

The solution could use more plugins. The pricing model needs to be improved. Right now, it's too expensive.

2019-10-03T07:51:00Z
author avatar
Real User

In terms of improvement, we would see a benefit in Pega having better availability on the cloud side. Their presence on the cloud is not as strong as their competitors. Pega and the partners both have needs to enhance their cloud footprint compared to what it is now. There is room for improvement with RPA as well (Robotic Process Automation) to automatically take action for users.

2019-06-02T09:20:00Z
author avatar
Top 20Real User

What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works. For example, some way for the Pega out of the box tools to support UGS. That would be very wise. My issue is that the UI is hard to see in some small details. You can't do fast work with it all the time. Sometimes a customer has some requirements that you go outside of this box. It gives you the Pegs UI tool which has some limitations about styling and customizing the UI. For some customers, it meets their requirements and for some, it doesn't. That's my view for organizational use. Maybe they could provide better technical support. When you are trying to do some minor attachments, you shouldn't be required to use the UI. However, you can just use the solutions that are already in there.

2019-05-30T08:12:00Z
author avatar
Top 20Consultant

The unit testing needs to improve, as well as the user interface. In coming releases, I would like to see something in Artificial Intelligence (AI) and Machine Learning (ML).

2019-05-15T05:16:00Z
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