PingID's device management portal should be more easily accessible via a link. They provide no link to the portal like they do for the service. The passwordless functionality could be more comprehensive. You can't filter based on hardware devices. Having that filtering option would be great. Device authentication would be a great feature.
PingID is feature rich. We've prototyped some of their step-up authentications. In certain circumstances, like geofencing, they can waive the MFA requirement because they're in a trusted area that's physically secured. We've prototyped that but have not rolled anything like that out. So, the aforementioned details can be considered for future improvements and changes in the product.
PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer. I suggested this improvement directly to the sales manager, who was friendly enough to take that feedback.
Enterprise Architect at a financial services firm with 5,001-10,000 employees
Real User
Top 20
2022-11-15T12:34:00Z
Nov 15, 2022
PingID would benefit from a better user interface for integration. Currently, we are doing manual configuration for a changeover. If some of the scripts could be automated, the integration would be faster, and we would reduce the manual effort.
Regional IT Application Owner at a manufacturing company with 201-500 employees
Real User
2021-04-22T07:19:21Z
Apr 22, 2021
Many times when we are authenticating, we'd like the freedom to set the time. Maybe it needs to be slightly longer. I understand that this is work based on the token exchange and so on. The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings. Before we can authenticate it, it ends up in an error. And then we'll have to create everything all over again, in terms of launching the application. I'm not sure if the experience on the desktop is good or not. I've heard some feedback that it's not that good. It's better to use it on mobile. Perhaps the user experience on the desktop Ping application could be improved. I haven't used it personally. I just heard from my colleagues about some experience with that.
CEO at a tech services company with 11-50 employees
Real User
2020-01-19T06:38:00Z
Jan 19, 2020
The solution should allow for better integration with other platforms and the UBT. The solution needs to offer stronger support for the password-less authentication.
Service Delivery Manager at a healthcare company with 10,001+ employees
Real User
2019-11-07T10:36:00Z
Nov 7, 2019
If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base. The administrative aspects of the solution could be more granular.
They should promote more buyer's authentification, like a fingerprint or face recognition, something that's more convenient. They could use some bio-certification. It's just more user-friendly and more convenient than entering the one time passes. That would be an improvement.
Specialist at a manufacturing company with 10,001+ employees
Real User
2019-01-10T08:22:00Z
Jan 10, 2019
The legacy applications remain an issue. There also is a tendency for downtime and network issues. Also, it has a long way to go until it is a cloud-based solution.
IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.
The management console needs to be improved. PingID should revise it.
The product is not customizable. It is not suitable for consumer identity management.
We have encountered instances where it is not easy to do authentication.
PingID's device management portal should be more easily accessible via a link. They provide no link to the portal like they do for the service. The passwordless functionality could be more comprehensive. You can't filter based on hardware devices. Having that filtering option would be great. Device authentication would be a great feature.
PingID is feature rich. We've prototyped some of their step-up authentications. In certain circumstances, like geofencing, they can waive the MFA requirement because they're in a trusted area that's physically secured. We've prototyped that but have not rolled anything like that out. So, the aforementioned details can be considered for future improvements and changes in the product.
PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer. I suggested this improvement directly to the sales manager, who was friendly enough to take that feedback.
PingID would benefit from a better user interface for integration. Currently, we are doing manual configuration for a changeover. If some of the scripts could be automated, the integration would be faster, and we would reduce the manual effort.
I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved.
Many times when we are authenticating, we'd like the freedom to set the time. Maybe it needs to be slightly longer. I understand that this is work based on the token exchange and so on. The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings. Before we can authenticate it, it ends up in an error. And then we'll have to create everything all over again, in terms of launching the application. I'm not sure if the experience on the desktop is good or not. I've heard some feedback that it's not that good. It's better to use it on mobile. Perhaps the user experience on the desktop Ping application could be improved. I haven't used it personally. I just heard from my colleagues about some experience with that.
The solution should allow for better integration with other platforms and the UBT. The solution needs to offer stronger support for the password-less authentication.
If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base. The administrative aspects of the solution could be more granular.
They should promote more buyer's authentification, like a fingerprint or face recognition, something that's more convenient. They could use some bio-certification. It's just more user-friendly and more convenient than entering the one time passes. That would be an improvement.
The legacy applications remain an issue. There also is a tendency for downtime and network issues. Also, it has a long way to go until it is a cloud-based solution.