2019-10-15T13:12:00Z

What needs improvement with Planview Enterprise One?


Please share with the community what you think needs improvement with Planview Enterprise One.

What are its weaknesses? What would you like to see changed in a future version?

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2828 Answers

author avatar
Real User

We had some learning issues at the start, but now that the users are in the tool day after day, they are getting there. Power BI versus getting reports within Planview could improve. Instead of having to leverage Power BI, those reports could just be generated within the Planview tool using the tiles. This would be a huge jump for the product.

2019-10-15T13:14:00Z
author avatar
Real User

The integrations need improvement. We have some data exports. They're not even live app integrations. They're just data exports that run with our SAP instance. They either fail, hang up, or aren't configured correctly to operate. Those are the issues that we're running into now. Some things that we're looking forward to are alerts and monitoring notifications for active notifications. We would also like more about the history of actions which are happening within the tool, so more recordable history.

2019-10-15T13:14:00Z
author avatar
Consultant

If you have a tool, you want customer support with people who you can depend on. It seems like we cannot depend on anyone. Customer service is lacking. Our sales rep did not bother to reach out to us in the past 2 years, and not even at the conference. He excluded us from a local meet-up he had organized. Our customer relationship manager keeps changing. It seems like we have nobody that we really can rely on.

2019-10-15T13:14:00Z
author avatar
Real User

When I started working with Planview, I didn't know anything about project or resource management. I had to learn everything: the admin side, then the user side of it. Probably, in the beginning, I would implement in the blueprint or workshops more demos. A live demo of how the system works because we would like a little deeper dive in how the application works for us to understand what we need to provide, what we are doing, what we will be doing. Because in the beginning, it was so overwhelming, and we didn't know anything about the tool. You know your process. You know how you work, but you don't know how you're going to put that in the tool. If we had more demos in the beginning to make us more comfortable with the tool, we could have improved the success of the configuration.

2019-10-15T13:14:00Z
author avatar
Real User

I would like to be able to copy and paste from Excel into work and assignments along with roles and hours, as opposed to having to type it out one by one.

2019-10-15T13:14:00Z
author avatar
Real User

I think our performance issues have to do with our large portfolio. We have a lot of data in there. We're a global organization with thousands of users, and that also has an impact. The financial piece of the tool could be better. While it may have to do with the complexity of the work that we do, it seems that the tool should be able to drill down a bit deeper into the financial area.

2019-10-15T13:14:00Z
author avatar
Top 20Real User

* Integration * The cost of other pieces and integrating them in. * The response to certain issues that pop up.

2019-10-15T13:14:00Z
author avatar
Top 20Real User

When you get a tool, you have to know your business before you get a tool. We didn't know our business. We put the tool in and tried to wrap the business around the tool. That doesn't really work. So, we need to continue to work with them to figure out: * What do we need? * What is the best solution? * How do we work with this tool when we just trying to figure out our business? We're finally at a good place. Now, how do we restart with it the way that the tool thinks about work. Sometimes, it's just not the same way that we do. Therefore, how do we manage that within the business? How do we manage our internal customers? That's what we really have to work through. The first step was to have Planview come in and retrain our organization. That was really helpful, at least to make people not so mad, because they hated the tool. They were really nasty about it. When we rolled it out to the organization, we rolled it out in a way where we didn't ask for their help. So, there was a small group of people at the leadership level who went in and said, "Okay, this is the tool we're going to use." But, we didn't really ask the people who are going to use the product. When you do that, they get angry. They don't love that knowledge. Then, we had to go back, and say, "Okay, we're going to start over. Tell us what your grievances are." We had to identify whether the grievance was with having a tool or as a grievance with Planview. They are two very different things. Once we identified what their grievances were, Planview was able to come in, help retrain, and get some of the sentiment better just about the tool and using a product in general. Primarily, we were only focused on the project side of it. This year, we are trying to roll it out to more operational people, which is different from project side. On the project side, these are people who are sort of career project managers, product managers, and program managers. They're willing to work with us a little bit. When you move over to the operations people, this is not their business. They don't know about tools. All they want to do is help the customers. They don't want to have to deal with tools. Our challenge will be this tool is complex. It is not necessarily easy to start and learn from the beginning. How do you get people who are not professionals to adopt it, use it, and not be mean about it? That's what we're trying to work with.

2019-10-15T13:14:00Z
author avatar
Real User

I would like a bit more flexibility, as far as the configuration, and have additional capabilities to configure, making it more flexible for our use.

2019-10-15T13:13:00Z
author avatar
Top 20LeaderboardReal User

I would like to see more documentation pieces. Right now, they do have the content repository. I would like to see more out-of-the-box features with document repository capabilities.

2019-10-15T13:13:00Z
author avatar
Real User

We have required more time from our resource managers to spend time in the tool. The adoption has been slower than we would have hoped. So, I would think from a rollout perspective, if Planview could help us with material which gets non-Planview users or previously light Planview users to become more heavy users of the system, then this would help us with the rollout. Our biggest improvement that we've seen has been in the annual planning process each year that we go through to map out what projects we're doing and what are we handling next. It has become noticeably easier the better that we have gotten in Planview. It's still a project management tool. It's that slow adoption thing. It hasn't come full circle in the other parts of the company. Therefore, it hasn't transformed our company's delivery. The technical support piece needs improvement. When we rolled it out, we rolled it out out-of-the-box, which didn't allow for hardly any customization. We found out that we probably should have slowed down and customized it. Giving advice to anybody, I would tell them don't do the out-of-the-box solution. It's worth it to sit down, customize it, and make it work your way.

2019-10-15T13:13:00Z
author avatar
Top 20LeaderboardReal User

I don't find the solution flexible. We have almost like a third-party group who has to do a lot of our configurations. It's a bit painful for us anytime we want to make a change. The other issue is that we have different groups all in the same instance. So, if one group wants to make a change, it impacts everyone. Then, we all have to come together, to say, "Yes, we approve this change, or no, we do not." Thus, it has not been as flexible for us. However, I don't know how much of this is a result of the way that we set up the configuration versus the true flexibility within the tool.

2019-10-15T13:13:00Z
author avatar
Top 20Real User

Overall, the UI needs improvement. The UI should have more possibilities for users who are not specialized in using Planview. At the moment, it is more of a technical UI. I would like it to be an open user UI. improvement is needed on several modules, like resource management and outcome management.

2019-10-15T13:13:00Z
author avatar
Real User

It is a bit of a rigid system. We are looking to upgrade next year and the big thing for us is BI integration. The project already has that, so that is what I'm looking for, and Planview has sort of covered that base already. This will make our reporting a lot more customized. We can be more flexible. Right now, we are sort of using custom reports, which can be a bit buggy, as they're not native to Planview. This will be native integration.

2019-10-15T13:13:00Z
author avatar
Real User

We're looking forward to version 18, upgrading there, and seeing what we can find there. It would be nice if Planview were a little more flexible. One thing that we'd absolutely really like to see is an improvement in the administration capabilities. With the Planview administrator, the interface is very time consuming, and that is not fun. We could be doing other things.

2019-10-15T13:13:00Z
author avatar
Top 20Real User

I would like easier ways to manage reporting titles in Planview. A lot of our users like to see things on dashboards, etc. I know there are integrations with Power BI and other applications. But, I would like a little more of an intuitive way for us to manage that.

2019-10-15T13:13:00Z
author avatar
Top 20Real User

We had issues with the data rephrasing. The integration stuff is not going so well. I heard that there are a lot of updates to version 18. It is almost 40 to 50 percent updates on the integration part. We should feel the difference and our problem should be resolved. I am looking forward to exploring the bots on the recording part. This will really help us out when it is added.

2019-10-15T13:13:00Z
author avatar
LeaderboardReal User

I would suggest for the request module that they open up the fields and columns so it's like we are doing our work in the work module. You can't do that with today. We also have to make sure that the fields can go both ways with the request and work modules. Including fields in the column sets would be helpful, because today they only use attributes. For the multiple fields that you have, there is not a single select field, but multiple selections. You can't use those in column sets today. It excludes those fields when being reported on. So, you have to figure out another way to do that. It would be beneficial for us if it was able to integrate with other tools and have those tools integrated into Planview, which they're working on. Examples of tools being integrated DevOps, JIRA and Projectplace. Since we're a mature PMO, and not all of our PMOs are, if they can integrate with Projectplace or the Planview PPM Pro, that's good.

2019-10-15T13:13:00Z
author avatar
Top 20Real User

We want to deploy the program management function. We are not there yet. It's not already part of our solution. It's a further enhancement that we want to purchase eventually.

2019-10-15T13:13:00Z
author avatar
Top 20Real User

I am looking forward to the upcoming features. Previously, we have had continuous upgrades, so not having to put in so many tickets to get in a queue to get the migration up and running. we'll leverage that. Based on issues that we've run into, such as, having to open up a ticket, then going through development and that whole process, it lengthens out to find out that, "Oh, we can't fix it. It's going to be in the next release." Then, we have to wait for that release to come out. From an admin perspective, I think the upcoming features are great. Some of the other administrative screens, like the configured screens, they are modernizing those, which is exciting. This will help me out.

2019-10-15T13:13:00Z
author avatar
Real User

Our version is definitely set up a bit more waterfall world. It would be better if some of the agile features were more in the standard product.

2019-10-15T13:13:00Z
author avatar
Real User

I would like to be able to integrate with Oracle to supplement what we're currently doing with reporting. We aren't doing it right now, although I don't know if it's a limitation with Planview or it's a limitation with us. I know that it would be helpful for me to bridge that gap because we have to deal with two different datasets.

2019-10-15T13:13:00Z
author avatar
Top 20LeaderboardReal User

Configuring the UI in the content management system is too elaborate and too time-consuming. The look and feel are outdated because it's more than ten years old, so it's not that flexible when it comes to using the real estate that you have on the screen to cater to certain persons. If you look nowadays at web UIs, they are more intuitive than what is currently provided. The workflow engine needs to be improved to provide for easier configuration and better functionality. Creating workflows needs to be done in multiple places, and the process is elaborate and time-consuming. We would like to see improvements made on the CTM side and the survey engine. We are now doing app rationalization and we took all of our applications out of Planview CTM and put them into a different tool to run the surveys.

2019-10-15T13:13:00Z
author avatar
Real User

It could do with a quicker response time for some reports or portfolios. What we are exploring now: * What happens after a business decision is made in Planwiew? * How is it enabled through other processes of the company, such as purchasing? * How we create a straight line of action for the users? We want to see what it does that is possible and what could be a good use case for it. The same way when information is collected in other systems financially, how does it comes back so we can reallocate it. Can we use something similar to ITV's business management in Planview? Is anyone else experiencing that? If so, that would be a great use case for the whole Planview community.

2019-10-15T13:13:00Z
author avatar
Top 20Real User

There's still a lot of reluctance within the organization. We're not using all of the capabilities that we have today. We're still doing our strategic and capital investment planning on spreadsheets rather than using the capabilities that exist within Enterprise One. I definitely need to leverage the experts here at Planview to help drive a culture change. There's just a lot of reluctance on behalf of people within the company to put data into the tool. We have some transparency in where people are spending their time, but we haven't done a good job of resource management in the sense of predicting demand. We have a lot of opportunity there to improve.

2019-10-15T13:13:00Z
author avatar
Real User

The product can probably improve in a couple areas: * Support is still a challenge. We find it challenging more due to the responsiveness and getting a case or ticket assigned to an analyst. That's what I was just doing. I was following up on an email that we opened last week. We haven't heard anything, so following up on that. So, that's one area of opportunity. * I would like them to be more product-focused with the continuing evolution of the product. As companies transform the way they do IT asset management, the product should continually change with it as well.

2019-10-15T13:13:00Z
author avatar
Top 20Real User

I would rate it as an eight (out of 10). We have had some difficulties with trying to get the financial component of it to work the way that we want it to. The way that we do IRRs, we tried to do that in Planview and the financial model didn't quite get there. It depends on who you talk to, but some of our project managers would probably give it a higher score. When you start talking to some of our financial folks, they would probably give it a lower score, as they are trying to figure out how to best use it financially and have had some struggles.

2019-10-15T13:12:00Z
author avatar
Real User

Some of the out-of-the-box reporting is not immediately useful and although it can be configured or customized, there are still improvements that can be made.

2019-10-15T13:12:00Z
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