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2019-12-23T17:16:00Z

What needs improvement with Proofpoint Email Protection?

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Please share with the community what you think needs improvement with Proofpoint Email Protection.

What are its weaknesses? What would you like to see changed in a future version?

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99 Answers

author avatar
Top 10Real User

It was easier to use Microsoft than Proofpoint. We had some issues with their sales consultant. We got into a dispute and he ended up leaving the company. It's unknown if he was unhappy being at the company, or if it was a reflection of the company, but I can say that their sales consultant was not good. I think they have everything that I would want in the advanced version. There are certain things, I would want. I would want better spear phishing protection in the essentials package.

2021-05-10T22:11:18Z
author avatar
Top 5LeaderboardReal User

Not one of them is one hundred percent when it comes to reputation scores. It doesn't matter which solution — none of them are. Not one of them is a hundred percent on false negatives or false positives. Proofpoint scores way up there along with Cisco. You used to have a choice with Proofpoint which one you use. They may be using multiples now, too. Proofpoint is the main tool for blocking spam because it denies the connection altogether. I know for a fact that I can set Proofpoint up to what they call SYN attacks. SYN attacks basically open a connection, and then a handshake starts, and thousands of connections form. So, Proofpoint waits for a timeout to occur and then allows you to tie up all your connections, which is basically an out-of-service attack. They have something similar in Office 365, too. Still, the reputation services, the antivirus modules, none of them are a hundred percent when it comes to false positives or false negatives. It's the whole industry. The SMTP protocol needs to be totally rewritten. It was designed in the fifties or sixties. Changing it would be very, very difficult. They put band-aids on it for security — that's essentially what's happened with that. That email is not secure by design because it's still using an old design from many moons ago.

2021-03-02T22:05:16Z
author avatar
Top 20Real User

The incident reporting on offer needs to be improved. It's lacking right now. It should be on the platform somewhere.

2021-01-25T23:57:46Z
author avatar
Top 5LeaderboardReal User

The largest complaint that we hear from our customers is that there is no local support. We wait for the internet from the US to connect. If the customer has a P1 or P2 issue, they need someone to immediately focus on the solution. We have been trying to build a team to support our local customers because there is no local support available from Proofpoint. I am not sure if there is anything available as a SaaS offering, but that would be good. Also, the threat intelligence of phishing emails is an additional feature that we expect from Proofpoint.

2021-01-11T15:37:46Z
author avatar
Top 5LeaderboardReal User

It has too many screens. It is kind of a conglomeration of products. In other words, they built product A, product B, and product C, and they are yet to integrate them into a single administrative console. I would certainly like to see a more seamless administrative interface. I would also like to see them include more bang for the buck, by including features like email fraud protection, rather than making their product so piecemeal, where you are buying little pieces. I agree with the idea of having multiple tiers or layers, but maybe as small, medium, and large, as opposed to an a la carte menu.

2020-12-04T19:11:53Z
author avatar
Top 20Real User

They do not have an on-demand scan for the internal viruses and internal users, and they don't have a scan for the exchange server against viruses and spam as Symantec does. Also, they are not able to scan multiple engines as McAfee does. I would like to see a feature included as an email security gateway the way that Symantec does.

2020-11-25T17:12:11Z
author avatar
Top 5LeaderboardReal User

The solution needs to better detect emails that don't have a malicious payload. They need to ensure those that have a link to a malicious Google Drive or something like that are captured. We find the cost to be prohibitive. Their smart search needs to be much more intuitive and flexible.

2020-07-22T08:17:20Z
author avatar
Top 10Real User

The search functionality is quite small. It could be a bit more in-depth. Right now, it's a bit simple. The solution could be improved with the addition of PLP and email encryption features.

2020-01-22T12:44:00Z
author avatar
Top 20Real User

Proofpoint should have better integration with complex environments that need more than one instance of Proofpoint, as there are issues with nested instances.

2019-12-23T17:16:00Z
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