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2018-09-25T09:23:00Z

What needs improvement with Quest KACE Systems Management?

9

Please share with the community what you think needs improvement with Quest KACE Systems Management.

What are its weaknesses? What would you like to see changed in a future version?

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77 Answers

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Top 5Real User

I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this. Sometimes, if you copy and paste someone incorrectly, then you can also assign the wrong software and that can then lead to problems where you distribute the wrong software.

2021-05-02T11:29:00Z
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Top 5Real User

For the basic functions, it is very easy to use, e.g., looking up computers and seeing what is on them. For the software deployment and scripting, it is more difficult. I only have experienced people on my team do that type of work. If there was a way to simplify the interface for more technical tasks, that would be more useful. We had a system that we had to upgrade manually this past week. It was a good portion of the systems. Unfortunately, due to the type of software it was, I couldn't do it with KACE, even though we tried. So, my folks had to manually touch each one of the computers, and it cost us hours in lost productivity. The correlation between assets and inventory needs improvement. The KACE appliance does both asset tracking and inventory, and the link between those two is very sparse and difficult to operate. So, I asked them if they could link those two more seamlessly. I gave that information to KACE a couple of years ago.

2021-04-05T17:06:00Z
author avatar
Top 5Real User

I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE. I've brought that up many times. We've just had a major upgrade and I haven't had a chance to dig into things too much, as far as the improvements and the latest upgrades. So I can't really speak to what else might be missing. There is a great resource for improvements that people would like to see, because Quest hosts a forum in IT Ninja where you can vote for features you'd like. When a lot of people vote on something, they roll it into their next update. There are so many good suggestions about things to add. One that I see right now is a Microsoft Outlook plug-in. There's always room for improvement, but the product that they have right now is so great, already, as it is.

2021-02-12T00:24:00Z
author avatar
Top 5Real User

They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people. On the patching, the Systems Management appliance, I noticed whenever there is something new that the vendor has to do, he always has to call KACE for help with it. That could be made easier.

2021-02-10T06:21:00Z
author avatar
Top 10Real User

I've had some issues with patch catalogue, which seems to have expired. Quite a few people have reported that they are struggling with it.

2020-01-12T12:02:00Z
author avatar
Real User

I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do.

2018-11-06T13:09:00Z
author avatar
Real User

The biggest problem we had with Quest KACE, with the K2000, imaging becomes a problem when you start to try to go beyond doing more than thirty or forty machines at a time. We initially tried to do that virtually and it just, it wouldn't work. But that one physical appliance was enough to get us through and once we got the one K2000 physical appliance that was plenty to handle imaging whatever we needed. As far as the K1000, our original purchase was underpowered. We really didn't have the box we should have had for over three thousand nodes, but when it came time to upgrade that box, we got a box that was much more in tune to having over three thousand nodes on that system and it's been doing fantastic for almost three years now. We haven't had any problems.

2018-09-25T09:23:00Z
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