Please share with the community what you think needs improvement with Quest Rapid Recovery.
What are its weaknesses? What would you like to see changed in a future version?
The solution should improve the reporting functionality. The pricing could be adjusted. The on-premises deployment model shouldn't have a maintenance fee. If there's going to be technical support, they need it to be free or it should be paid on upon adopting the solution.
It's buggy. That's a big problem. We're arranging to get rid of it. We're going to switch to Veeam. We've had no end of issues with it. When we got critical outages, we weren't able to rely on. It's quite frustrating but they do have some really, really good support guys. Generally speaking, they do try and get on top of these issues as quickly as possible, but I've just seen too many bugs with it. It doesn't work as I want it to work. In the next release, they should tie up all these issues that they've got with the bugs.
Sometimes, when we have certain batches for Windows, it needs to be restarted. When it's restarted, the service is configured as a delayed start. Sometimes, you need to wait too long until it rights itself or you have to do it manually. I would like it if they could offer the solution as an appliance as opposed to a software.
You can only take a snapshot from a virtual environment. It should have the ability to take snapshots from both a virtual and physical environment.
Rapid Recovery support is very bad. It's outdated and needs to be expanded. Rapid Recovery can only backup the machine or disc, but it can't back up from folders, files, and things like that. In a future release, I'd like them to offer more database support, file-level backup capabilities, and recovery, and a better support menu in the restoration environment.