Please share with the community what you think needs improvement with Quest Rapid Recovery.
What are its weaknesses? What would you like to see changed in a future version?
When you do a full backup, all of the memory resources on the server are used, which is something that should be improved. It is an annoyance because I rotate my disks out for full backups, and I do a nightly backup of the incremental ones that have taken place over the day. When I try to complete a full backup, the process normally uses all my memory resources on the server. This is the oldest issue that they've had, which they just haven't resolved yet.
The archive feature is a little cryptic. I don't think that it is very understandable. Also, the difference between transfer versus backup versus archive and all the terminology can be a little bit muddy. Maybe some white papers or something describing what each thing is, because I had to learn it by calling technicians. Thank goodness, I had a maintenance agreement with software support. For example, I was looking for something called backup and it was called transfer. So, the terminology wasn't things I was used to. I was trying to look through an archive, and I couldn't see where you mount the archive. I couldn't find it anywhere. Sometimes, once you know where things are and learn the system, then it is fairly simple, but it is understanding their terminology and what each thing means and how each part is used that maybe could be improved. The terminology didn't seem easily available. When I go to the website, it is hard to search for things. You get all the articles, then you finally get the search button. They need the search at the top of the knowledge base. Then, on occasion, if you get an error message in the system, which is very important, it says, "Click here for more information," but I never get more information. The search engine doesn't find it or it is some weird error. It has never worked for me.
The solution should improve the reporting functionality. The pricing could be adjusted. The on-premises deployment model shouldn't have a maintenance fee. If there's going to be technical support, they need it to be free or it should be paid on upon adopting the solution.
It's buggy. That's a big problem. We're arranging to get rid of it. We're going to switch to Veeam. We've had no end of issues with it. When we got critical outages, we weren't able to rely on. It's quite frustrating but they do have some really, really good support guys. Generally speaking, they do try and get on top of these issues as quickly as possible, but I've just seen too many bugs with it. It doesn't work as I want it to work. In the next release, they should tie up all these issues that they've got with the bugs.
Sometimes, when we have certain batches for Windows, it needs to be restarted. When it's restarted, the service is configured as a delayed start. Sometimes, you need to wait too long until it rights itself or you have to do it manually. I would like it if they could offer the solution as an appliance as opposed to a software.
You can only take a snapshot from a virtual environment. It should have the ability to take snapshots from both a virtual and physical environment.
Rapid Recovery support is very bad. It's outdated and needs to be expanded. Rapid Recovery can only backup the machine or disc, but it can't back up from folders, files, and things like that. In a future release, I'd like them to offer more database support, file-level backup capabilities, and recovery, and a better support menu in the restoration environment.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
Currently using R1Soft and have major issues. We need the software to work with OVM, Linux, Windows, Sql server, Exchange, and Sharepoint. We also need bare metal recovery functionality.