Cybersecurity Analyst at a transportation company with 501-1,000 employees
Real User
Top 5
2023-08-09T07:34:00Z
Aug 9, 2023
It is a fairly complete service and it is difficult for me to think of what can be improved. A feature that I would like to see included in the next version might be better analysis when working with crypt issues. Right now, it is very manual; you load it into Alteon and it runs. It would be interesting to see a more dynamic process.
Cybersecurity Architect at a transportation company with 501-1,000 employees
Real User
Top 10
2023-08-02T08:30:00Z
Aug 2, 2023
It really seems to us that Alteon meets expectations. It is not a solution that needs a high level of expertise. Although certain functions can become complex, only a minimum level of knowledge is needed. Recently, our team was talking about the things you can customize in Alteon and the level of programming that doing so demands. I would like to see more information on how to customize the programming and troubleshoot.
IT Infrastructure Coordinator at a transportation company with 501-1,000 employees
Real User
Top 5
2023-08-02T08:10:00Z
Aug 2, 2023
We are in the process of updating our version of the solution, so judging what should be improved is difficult. But in some cases, the visualization takes a while, especially for mapping issues. I don't know if that issue will be corrected in the updated version, but that is an area where it could be improved.
Their support can be better. The Radware management is very proactive. We can connect to anybody in Radware Management in India. We can even connect with the MD of Radware India. However, their lower level staff should be more proactive towards the customers. In terms of features, we have had issues with SSL in version 5208, and we asked them to improve it on the SSL front. They have improved the new one. Currently, we are using 6024. In this version, SSL integration and the integration layer are a lot more simplified and secure. This was missing in the earlier version, but in the new version, it is simplified and resolved. In the earlier version, firmware upgrades also used to take slightly more time, whereas, in the new version, there are no issues at all.
Ingeniero de telecomunicaciones senior at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
2023-07-26T07:35:00Z
Jul 26, 2023
I would like the solution to display and help visualize the reference map more easily. I would also like to better understand where queries come from and know which users are consulting the application, along with which app. I would also like the next version of Alteon to include better traffic monitoring within the Vision feature.
There are a few areas of improvement. It can be improved by combining the web application firewall (WAF) facility. The sandbox feature should be there. We have previously used an RA Network product for load balancing. They have a feature called Sandbox, but that feature is not there in Radware Alteon. This feature helps us to improve performance and security for application delivery. Its GUI can be improved. Its GUI is a little old. We are based in India, but we get better support in other time zones. If Radware can establish a bigger support center in India so that we get support in Indian time, that would be helpful. In the international time zones, we get perfect support, but during the Indian time zone, we face a little bit of difficulty. There is a lot of waiting time. The turnaround time is also high during the Indian time zone, but during the international time zones, we get immediate support. The scalability and reliability of the product are very good. Not much improvement is required there, but some security features can be improved.
The interface implementation can be improved. If any features of the current version need to be upgraded, such as those related to net flow, we need to reboot the system properly. We also need to be able to upgrade any Radware updates related to the version.
Network Engineer at a real estate/law firm with 1,001-5,000 employees
Real User
Top 5
2023-04-17T19:07:00Z
Apr 17, 2023
The integrated application protection could be better. It works well overall, but the reporting isn't great, and the GUI is somewhat quirky. We had to have Java at first, but now we don't need to have it anymore. It's still a little clunky. I also wish the updates went a little easier. When you upload a new code to it, there are some optional boxes that you need to uncheck. You'll waste an hour doing it, but it does nothing. We took a training class because only those who work for Radware know how to do this out of the gate. It's fine once we got the hang of it. There are lots of options, and every technology has its learning curve. We don't integrate anything with it because most applications don't integrate with Radware. If it were F5, we could integrate it. We can integrate F5 with practically anything that integrates with a load balancer, but that's not the case with Alteon. If you get the D Line, you can use some of the more advanced reporting features that come standard. The reporting on our current version is atrocious. It doesn't have anything unless you buy the license. It has a lot of data, but the reporting could be a little.
Senior Technical Consultant at Orange Business Services
Real User
Top 5
2022-10-24T10:03:46Z
Oct 24, 2022
We've developed a lack of trust in the product because it sometimes behaves unexpectedly. Some issues are not resolved even after troubleshooting multiple times and then we have to reboot the device before it can be resolved. The solution could be more robust. The GUI should be improved because it's old and very traditional. One of our concerns is that Radware is not going to provide us with a free trial demo license so that we can install the product in our VM for our engineers to check, troubleshoot and study the product.
I'd like to see something more provided in terms of scalability because there's a limit on the throughput and it would help if scalability could be based on customer requirements.
Cybersecurity Architect at a financial services firm with 201-500 employees
Real User
2021-02-22T20:58:00Z
Feb 22, 2021
With a good configuration and a good understanding of the application, you can have very good integration with the web application firewall and Radware application. However, it isn't easy. We need to do a trial and try a bunch of settings. The integration process could be a little bit easier and smoother. They need to improve the processes surrounding it. We need to be able to integrate more effectively with the perimeter firewall due to the fact that, if you have many transactions that try to attack the web application, you might have a drop in transactions in the firewall. We've tried to do some configurations with WebSocket and have had a lot of issues. You need to have pretty good internal knowledge of the solution.
SecOps at a tech services company with 501-1,000 employees
Real User
2020-05-27T16:23:00Z
May 27, 2020
With self-service, we can use a lot of the features on our own but some of the features didn't work and nothing was done about it. We stopped using it because the application failed. We tried to improve some processes but we still got a lot of false positives. We tried to work with the vendor to fix it but it didn't work out. False positives are a big issue for all of the WAF vendors. No one is 100% okay, it requires a lot of monitoring and fine-tuning. But the reason that I didn't work is because some of the services didn't work as I expected and they didn't fix it. They didn't give me answers to some of the issues that we raised again. So we weren't so happy. So we decided to look at other vendors that would please our stockholders but Coronavirus postponed our plans. I have worked in this industry for a long time and I think there are benefits of using a WAF. It requires a lot of understanding of the product.
Support is very important because if we get good support, we'll be able to sell and supply more numbers. Sophos and Cisco they have very good support, that's why they're able to sell large numbers as compared to Radware.
Radware Alteon is an application delivery controller (ADC) solution that provides global load balancing for all web, cloud and mobile-based applications. The solution is designed to help your organization simplify operations while ensuring resilience and SLA. It manages application traffic across both data and cloud center locations, optimizing availability and performance. In addition, Radware Alteon integrates multiple application protection services to provide protection against an array...
It is a fairly complete service and it is difficult for me to think of what can be improved. A feature that I would like to see included in the next version might be better analysis when working with crypt issues. Right now, it is very manual; you load it into Alteon and it runs. It would be interesting to see a more dynamic process.
It really seems to us that Alteon meets expectations. It is not a solution that needs a high level of expertise. Although certain functions can become complex, only a minimum level of knowledge is needed. Recently, our team was talking about the things you can customize in Alteon and the level of programming that doing so demands. I would like to see more information on how to customize the programming and troubleshoot.
We are in the process of updating our version of the solution, so judging what should be improved is difficult. But in some cases, the visualization takes a while, especially for mapping issues. I don't know if that issue will be corrected in the updated version, but that is an area where it could be improved.
Their support can be better. The Radware management is very proactive. We can connect to anybody in Radware Management in India. We can even connect with the MD of Radware India. However, their lower level staff should be more proactive towards the customers. In terms of features, we have had issues with SSL in version 5208, and we asked them to improve it on the SSL front. They have improved the new one. Currently, we are using 6024. In this version, SSL integration and the integration layer are a lot more simplified and secure. This was missing in the earlier version, but in the new version, it is simplified and resolved. In the earlier version, firmware upgrades also used to take slightly more time, whereas, in the new version, there are no issues at all.
I would like the solution to display and help visualize the reference map more easily. I would also like to better understand where queries come from and know which users are consulting the application, along with which app. I would also like the next version of Alteon to include better traffic monitoring within the Vision feature.
I would like to see future enhancements in security, specifically in threat protection. That would definitely make it a 10 out of 10.
There are a few areas of improvement. It can be improved by combining the web application firewall (WAF) facility. The sandbox feature should be there. We have previously used an RA Network product for load balancing. They have a feature called Sandbox, but that feature is not there in Radware Alteon. This feature helps us to improve performance and security for application delivery. Its GUI can be improved. Its GUI is a little old. We are based in India, but we get better support in other time zones. If Radware can establish a bigger support center in India so that we get support in Indian time, that would be helpful. In the international time zones, we get perfect support, but during the Indian time zone, we face a little bit of difficulty. There is a lot of waiting time. The turnaround time is also high during the Indian time zone, but during the international time zones, we get immediate support. The scalability and reliability of the product are very good. Not much improvement is required there, but some security features can be improved.
The interface implementation can be improved. If any features of the current version need to be upgraded, such as those related to net flow, we need to reboot the system properly. We also need to be able to upgrade any Radware updates related to the version.
The integrated application protection could be better. It works well overall, but the reporting isn't great, and the GUI is somewhat quirky. We had to have Java at first, but now we don't need to have it anymore. It's still a little clunky. I also wish the updates went a little easier. When you upload a new code to it, there are some optional boxes that you need to uncheck. You'll waste an hour doing it, but it does nothing. We took a training class because only those who work for Radware know how to do this out of the gate. It's fine once we got the hang of it. There are lots of options, and every technology has its learning curve. We don't integrate anything with it because most applications don't integrate with Radware. If it were F5, we could integrate it. We can integrate F5 with practically anything that integrates with a load balancer, but that's not the case with Alteon. If you get the D Line, you can use some of the more advanced reporting features that come standard. The reporting on our current version is atrocious. It doesn't have anything unless you buy the license. It has a lot of data, but the reporting could be a little.
The reverse proxy piece is a little bit complicated. If the reverse proxy were easier to implement, that would help.
The solution could be more open to additional third-party add-ons being integrated into it.
We've developed a lack of trust in the product because it sometimes behaves unexpectedly. Some issues are not resolved even after troubleshooting multiple times and then we have to reboot the device before it can be resolved. The solution could be more robust. The GUI should be improved because it's old and very traditional. One of our concerns is that Radware is not going to provide us with a free trial demo license so that we can install the product in our VM for our engineers to check, troubleshoot and study the product.
The user interface can be improved.
I'd like to see something more provided in terms of scalability because there's a limit on the throughput and it would help if scalability could be based on customer requirements.
With a good configuration and a good understanding of the application, you can have very good integration with the web application firewall and Radware application. However, it isn't easy. We need to do a trial and try a bunch of settings. The integration process could be a little bit easier and smoother. They need to improve the processes surrounding it. We need to be able to integrate more effectively with the perimeter firewall due to the fact that, if you have many transactions that try to attack the web application, you might have a drop in transactions in the firewall. We've tried to do some configurations with WebSocket and have had a lot of issues. You need to have pretty good internal knowledge of the solution.
With self-service, we can use a lot of the features on our own but some of the features didn't work and nothing was done about it. We stopped using it because the application failed. We tried to improve some processes but we still got a lot of false positives. We tried to work with the vendor to fix it but it didn't work out. False positives are a big issue for all of the WAF vendors. No one is 100% okay, it requires a lot of monitoring and fine-tuning. But the reason that I didn't work is because some of the services didn't work as I expected and they didn't fix it. They didn't give me answers to some of the issues that we raised again. So we weren't so happy. So we decided to look at other vendors that would please our stockholders but Coronavirus postponed our plans. I have worked in this industry for a long time and I think there are benefits of using a WAF. It requires a lot of understanding of the product.
Support is very important because if we get good support, we'll be able to sell and supply more numbers. Sophos and Cisco they have very good support, that's why they're able to sell large numbers as compared to Radware.
The GUI needs to be improved. Right now, the solution isn't so user-friendly.