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2019-04-25T11:06:00Z

What needs improvement with Radware DefensePro?

13

Please share with the community what you think needs improvement with Radware DefensePro.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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1010 Answers

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Top 20Real User

The solution needs to improve its communication with users. Last year, there was a lot of silence on their end. There have been communication delays we would rather not deal with. There needs to be more reporting. I'd like to be able to see more information on traffic or the system's data. Right now, information is lacking, from what I can tell.

2021-02-26T14:58:36Z
author avatar
Top 20Real User

We are currently using the solution in conjunction with Cisco Firepower. In terms of the defense devices, I would like to see an improvement within the implementation and upgrade phases. The dashboard could be updated. It's just the one that is used with Internet Explorer 11 and with outdated Java. It's only a small part of their web interface and is not the entire dashboard. The implementation process could be a bit better.

2021-02-16T21:45:24Z
author avatar
Top 10MSP

There are customers who don't want Firepower. Let's say they have Sophos or they have Palo Alto. We're trying to re-position Radware DefensePro as a separate appliance in their environment. The solution is a little more pricey than other options on the market. It could be a little bit more user friendly, however, that said, it's pretty decent compared to a lot of other vendors.

2021-02-13T00:23:50Z
author avatar
Top 20Real User

The customer service needs to be improved. I do not mean the support, but specifically the customer service. They didn't listen to what we were asking for and what we needed. When we went to upgrade, we kept telling them what we needed and they would offer something else. It was as if we were trying to buy oranges and they would offer us apples. We corrected them and offered additional detail, yet they continued to come back and offer us the wrong solution. This was very expensive and ultimately, we decided to look elsewhere. This product would be improved if ongoing live monitoring with dashboards were added.

2020-11-02T18:29:36Z
author avatar
Top 10Reseller

This solution may not cover all of the requirements in situations for which I am unfamiliar, and there is always room for improvement.

2020-02-26T05:55:56Z
author avatar
Top 10Real User

Better integration with the automated incident response platform, and the ecosystem in general, would be an improvement. Everything should be automated and seamless. I would like to see more focus on layer seven protection. This is the application layer.

2020-01-19T06:38:00Z
author avatar
Real User

There was occasionally a lack of communication between the distributors, the vendor, and companies that can affect how the solution operates or is implemented. The level of knowledge of the product by support was not so high in the past. There were miscommunications about integration capabilities. This is just something I noticed, and it was a few years ago, so I'm not sure if the problems have already been dealt with, or if it was a one-off case. The solution needs a bit more functionality. It would be good if DefensePro could have anti-bot functionalities in order to stop bots like web scrapers from getting onto our customers’ network. The solution should aim to be a multi-functional platform. It could be cloud as well, but offer a mix of functionalities under one line of products.

2019-10-10T09:25:00Z
author avatar
Real User

The documentation needs improvement and the best practices need adjustments. I find I spend a lot of time searching for information and documentation related to implementation. They need to provide better sources to make things easier. The performance needs to be better. The solution needs high availability. It would help you avoid some of the trouble with configuration.

2019-08-28T09:52:00Z
author avatar
Real User

Converting or offering integration with the cloud solution would improve the product. Maybe a solution that does more to track the behaviors for the site and enhance the intelligence and proactive behavior.

2019-06-13T12:36:00Z
author avatar
Reseller

We have no problem at all with Radware DefensePro. I have recommended it to more than 50 clients with no complaints about the interface's ease of use. There are some technical issues. For first time users, the security configuration is a continuous learning process. It is not easy. Radware DefensePro requires a continuous learning process. Using this technology, we can improve our network. That is why we recommend the product for security monitoring. Based on the different attack mechanisms, we use Radware DefensePro to provide security for our clients' networks very effectively.

2019-04-25T11:06:00Z
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