We just raised a $30M Series A: Read our story
2018-02-07T13:48:00Z

What needs improvement with Rubrik?

234

Please share with the community what you think needs improvement with Rubrik.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
Guest
3030 Answers

author avatar
Top 5LeaderboardReal User

The Polaris piece could use improvement. When you get a report and you have events that are suspicious, you cannot drill down and find out why it's suspicious. You only know it's suspicious, but you don't know the root cause. Other than that, everything works well.

2021-08-30T20:41:00Z
author avatar
Top 20Real User

Our main Rubrik guy has used the API. I continually hear that it needs better documentation. I can't even get the API to work right but that's mainly on me. If there was something that we could get Rubrik to fix, it would be when our DBS takes snapshots of a server or the database, the replication doesn't kick off fast enough. They can't remote it to the peer site and manipulate it back up in order to move it over, take a copy of production, slap it over, and test it out. As I understand, they are working on it. Replication works. We also get spoiled by how good things are now. We get to a point where it is so easy but when something isn't instant gratification, it seems that everything else is so amazing, why isn't this right? They're doing everything I need it to do. When everything works so well, and it's so fast, and then you stumble upon something that's not the speed of light, it's confusing.

2021-04-07T18:04:00Z
author avatar
Top 20Real User

We would like to see more support for Hyper-V. They support Hyper-V and it works with our CloudOut, the cloud DR, but they seem to add features for VMware first and Hyper-V gets added second or sometimes several releases after the VMware feature comes out. Seeing more support for Hyper-V would be a plus.

2021-03-14T18:42:00Z
author avatar
Top 10Real User

I would like to see Rubrik better integrate with Microsoft Active Directory. Instead of just backing up a full domain controller, I would like the solution to have Active Directory object knowledge so we can restore specific objects in Active Directory versus restoring the whole domain controller.

2021-02-09T18:14:00Z
author avatar
Top 20Real User

There is always room for improvement with some shortcuts for the web interface. They could make it even more beautiful. While there is always room for improvement, it is already a great product from a UI point of view. It would be nice if we could do a live mount of the Nutanix AHV VMs, but this is not really an issue on the Rubrik side. This is more an issue on the Nutanix side because they need to share the relevant API to allow Rubrik to do that. I know Rubrik is intensively discussing with Nutanix to solve this problem, or at least to open this functionality to the rest of its customers. That would be nice to have the Nutanix AHV live mount, but this is probably for the future. I know it is on the roadmap, but it is not easy because there are some politics between the two vendors. Today, there is no way to migrate archives from one location to another. This is being evaluated by Rubrik at this time. I know because I am pretty much involved with the Rubrik engineering team as a customer advocate.

2021-01-28T16:35:00Z
author avatar
Top 20Real User

The interface is still slightly clunky and has room for improvement. They do work with us whenever we mention anything that needs to be done or anything that we want. We find that bringing up the management interface is a little slow and not as intuitive as we would like, but it's been getting better as it evolves. Rubrik is a somewhat new company, so it needs to become a little more established, and that just comes with time. It's not really too much of a concern or a weakness. It's just something that hasn't happened yet.

2021-01-21T09:45:00Z
author avatar
Top 5Real User

Capacity reports could definitely be improved. It's hard to determine what is using the space and why. For instance, you can see that some host is using 2 TB on the Rubrik node and the disk space on that host is 400 GBs. It's hard to explain how there can be 2 TBs of data on local storage when nothing has changed on the host for the past three days. They have improved a lot on the SLA reports. We used to get a lot of false alerts before, because a snapshot was missed. In the reports it would remain a "non-compliant to an SLA for 42 days, until the 42 cycles were done. They've removed that. If it misses an SLA and if you take another snapshot or to take an automatic backup, it automatically fixes the SLA report to show us it's protected. Most of their documentation for cloud stuff can be improved. This could be old information, as we did the PoC last year and maybe their documentation has been updated now, but we literally had to contact support every day, and at every step for things like, "Okay, what do we do with the AMIs? How do we get Rubrik configured? How do we convert the image?" None of that was available in a single documentation format. It was spread around in different documentation.

2021-01-21T01:45:00Z
author avatar
Top 20Real User

I would love to be able to just get from the dashboard to a file that I need, or a system that I need. I believe that right now, there's the ability to search by system name, and then it will take you to the system. It would be great if I can reduce the number of clicks that I need to take in order to do a restore, or maybe to a system and the file, or maybe just directly to the file. It would be like continuous integration with PowerShell. As we go into the Cloud in addition to Polaris, I would love to see a future where I can back up pieces of the Cloud, perhaps ARM templates or Azure Active Directories from the Cloud to on-prem. I know it sounds counter-intuitive, but just as the Cloud becomes more popular and used on a daily basis, I would love to have just a single pane of glass to provide visibility into the backups.

2021-01-20T02:07:00Z
author avatar
Top 5Real User

Looking at how the data is broken down, we can see the total story, but sometimes it's difficult to see how big a particular snapshot is. Across 90 days of snapshots, which one is a particularly large one? Looking at the data holistically could be a lot easier. With the Radar product, it would be helpful if it gave us a bit more insight into the alerts. It might be alerting on an object like this VM, but what particularly on that? A bit more oversight, without having to do digging, is the biggest gap they should be filling now.

2021-01-18T21:19:00Z
author avatar
Top 5Real User

The reporting in the dashboard and reporting for extractions both need improvement. I would suggest making them easier to understand and use, not just out-of-the-box. We should also be able to customize them.

2021-01-17T21:01:00Z
author avatar
Top 10Real User

I would like to see the entire Office 365 product suite backed up by Rubrik. For instance, they do SharePoint and Exchange online, but they don't back up Microsoft Teams. So, I would like to see more of the Office 365 suite added into their backup capabilities.

2021-01-14T16:57:00Z
author avatar
Top 10Real User

They have what's called an organization which means different groups of access to Rubrik, but the alerting only goes to the admins. My suggestion to Rubrik is to make sure that the separate organizations or groups of users get the appropriate alerting.

2020-07-29T07:45:00Z
author avatar
Top 20Real User

The solution would be better if it was cheaper and cost us less to use. The solution could be more user friendly. The current UI could be improved considerably, which would make it more comfortable to navigate. The solution needs Continuous Data, or CDP. It may be that we don't have it because we have an older version. It may be on version 5.2 or 5.3 already. The solution needs to be more secure and needs to better protect against ransomware.

2020-07-28T06:50:12Z
author avatar
Top 5Real User

The user interface could be improved, it's pretty rough.

2020-06-14T08:03:05Z
author avatar
Top 10Real User

We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help.

2019-11-07T10:36:00Z
author avatar
Real User

At the time of this review, Rubrik is still missing several components to their Office 365 backup offering. These ideas have been voiced to Rubrik and their product management team. It's been our experience that when our ideas are surfaced to Rubrik, we are brought into a feedback session with Rubrik's product team. We now view Rubrik as a partner in our business continuity and disaster recovery strategy.

2019-10-07T11:43:00Z
author avatar
Real User

There are some improvements that could be made to the web portal itself to make life easier. It comes down to the usability, to being able to use the system wherever you are. While it's pretty user-friendly, there are little quirks to it that could easily be changed. Also, the deployment and configuration of the backup service is something that could be streamlined a little bit, particularly when you're trying to do a SQL workload. You have to install a backup service on the server. You only have to do it once and then you're done, but you have to do that on every server that you want to protect. We are backing up about 170 servers at the moment. There isn't an onerous number of tasks, but there are some things that you have to remember to do. And if you haven't done it at all, or not in a long time, you may or may not know to do them. I would think that, like in the installation wizard, they should be able to step you through that type of stuff, or at least give you a reminder. It's something simple but something that could be improved.

2019-10-07T11:43:00Z
author avatar
Real User

One of the great things that it offers us is simplicity, but at the same time, it would be great if it had a couple of different features that robust products might have. For example, being able to restore add-calls only, instead of restoring entire files and folders would be helpful. Another feature that the product can improve on is being able to restore Active Directory at a more granular level. For example, it would be good if we could restore actual memberships for users instead of the entire server. In addition, I wish they had more GUI-integrated solutions, instead of PowerShell. I would like that interface to be a little bit more in-depth and to have more features. They're not missing features, because you can do them through PowerShell, but I wish that I could do some of those things more easily through the web interface instead. For example, if you want to pause a single backup system, you can't do that through the web interface. Through the web interface you either pause all the backups or none. But if I do it through PowerShell, I can pause just one system.

2019-09-26T04:12:00Z
author avatar
Top 20Real User

I joke around, every time we meet our SE, and say they could use a dark theme for the user experience. Everything else has a dark theme now, so it'd be cool if it had a dark theme. But on the serious side, I have a personal want which might not necessarily make sense with Rubrik as a company or Rubrik as a software, but it would be really nice if they could also handle things like item-level backups and restores of Active Directory objects and DNS and DCP objects. In Active Directory there's a recycling bin where something goes if you delete it. I don't know if it's there for a static amount of time, like 90 days, or if it's until we hold 1,000 objects, so if you delete more things, the oldest ones go from the recycling bin. It would be really nice to have an additional layer of convenience, where if it's been in Active Directory for at least a day, and we're within our snapshot time, in addition to the machine itself, we have the actual objects in the Active Directory database so we can back that up. And similarly for DNS: all the records, all the zones, DHCP. It would also be really great for DSS if they could somehow integrate it with Microsoft's technologies at a modular level. In general, I would like to see more integration with Microsoft at an item level. It already backs up the machine itself. We have the virtual machine which contains the database with DNS or the DHCP or Active Directory, but the restore operations, from a bare-metal restore like that, is technically very cumbersome. I don't know if it would just be a lot of built-in PowerShell scripting where it exports the data, saves that export in Rubrik somehow, and then imports it back in using a reverse method, but I think it would be really helpful if it could. At one point I thought it would be really great to use it almost like SEPM where you could have modules or files where, instead of restoring back to its original location, you could distribute it to all of your restore points. I've walked back on that somewhat. I think that's a little too outside of the focus for Rubrik.

2019-09-24T05:43:00Z
author avatar
Top 20Real User

I would like to have a built-in index searching ability of files/system files within the Rubrik interface to determine if a file or item exists, rather than just recovering it, and then doing a search for the file afterwards.

2018-07-17T13:31:00Z
author avatar
Real User

We run Microsoft Exchange on physical servers, and we are looking into simplified physical Microsoft Exchange server backup and restore capabilities. Currently, more properties and methods are exposed via REST API when compared with PowerShell. Improving PowerShell integration would greatly simplify Rubrik management.

2018-07-13T16:13:00Z
author avatar
Top 20MSP

* Global management of multiple systems is lacking, as is reporting across multiple installed units. This is presently a development item in the Polaris platform, however the current capabilities do not justify the price tag. * MFA/SAML support to improve security for login to the backup system. * Image-level backup for Azure and AWS with storage held outside of the Azure/AWS account so that if an account breach does occur backups and primary data would not be compromised in a single attack.

2018-07-11T23:38:00Z
author avatar
Real User

We need one system to manage all the Rubrik clusters. We are now looking into Rubrik Polaris as a solution.

2018-06-29T06:16:00Z
author avatar
Real User

There are so many things Rubrik has done right. They need to continue to listen to their customers and what they want/need, not just care about money and the bottom line. If they do, they will continue to grow and be a great product.

2018-06-28T12:44:00Z
author avatar
Real User

I wish it had image-level backups available for Hyper-V 2012. I additionally would like for it to implement some of the functions that Veeam Cloud Connect has so that I can deploy an agent on a physical server and just start backing that up to one of our Briks. It can technically be done now but the Brik has to be able to talk to the server directly, so a direct path or VPN is required.

2018-06-26T17:36:00Z
author avatar
Real User

* Integration with video CD (coming in the next release) and a multi-tenant GUI. * Availability in a NFR format of virtual appliances to test them in public cloud environment.

2018-06-26T08:05:00Z
author avatar
User

Troubleshooting failed backups is not what it should be. Once you gather logs, deciphering them without the help of support is usually almost impossible. However, support is great in that regard.

2018-06-25T18:28:00Z
author avatar
User

I think the product is perfect as it is. It does exactly what it is supposed to, backup and restore. One additional feature that would be nice in one of the next releases would be the integration of MySQL/MariaDB.

2018-06-25T16:05:00Z
author avatar
Vendor

It needs to support more applications natively, like MySQL/MariaDB. Put more attention on the physical world. They already support it bit, but I would love to see endpoint protection.

2018-06-21T19:13:00Z
author avatar
User

It is not Windows Cluster-Aware at the moment or Exchange DAG-Aware. If they add support for these particular use cases, it would be even better.

2018-02-07T13:48:00Z
Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
540,984 professionals have used our research since 2012.