Please share with the community what you think needs improvement with Ruckus Wireless WAN.
What are its weaknesses? What would you like to see changed in a future version?
It would be nice to some analytical features built into this solution.
The only issue with the solution is that there is quite a lot of strong competition. It's very difficult to get a government or large public enterprise to buy Ruckus or Aruba over, say, Ubiquiti, which is the standard here. For example, we just lost a Ruckus deal against Ubiquiti. At this stage, there are only minor improvements needed. Overall it's a very good product.
I can't think of any area that needs improvement. It's an easy product to use, the dashboards and interface are very good. They could include a firewall feature in the next release but even there it's not really necessary because if you have a wireless solution you have a firewall and all the network components. But if I have to come up with something that needs improved, it would be the firewall.
User access control is done through a third-party, RADIUS, which is not an easy system for IT professionals to use. It is used by larger enterprises, so if you want to deploy on a small to medium scale then you definitely require integration from Microsoft. In the next release, I would like to see better integration with other products. Integration with AirMagnet, the design software, would be good because it takes the layout of a building and positions the access points accordingly, based on the areas and the construction materials. Active integration with AirMagnet would be very useful. There should be support for a local database in the zone directory for people who do not want to use the RADIUS access server.
The overall management of the solution in general needs improvement. The solution could use a better user interface.
The support could be faster. It takes time for them to reply. I also think the solution should be more user friendly.
Most vendors offer built-in Wi-Fi. So from this point of view, I would like to see built-in Wi-Fi with this solution also, so that we can save money by not having to buy two different components. I would also like to see built-in firewalls. One thing about Ruckus products is that you have documentation based on the scenarios. All the documentation features are explained well, so when you try to figure out some examples or scenarios, you have multiple scenarios and snapshots to follow so that you can build your own setup. I didn't find that kind of documentation with this solution from Ruckus. For the switches perspective as well as the Wi-Fi perspective. The documentation from other vendors like Huawei, Cisco, Aruba are very unique. What they do, is to start with the technology, and then they explain everything to you step by step. Then they give some scenario examples. Another thing that Ruckus lacks, is the certification part. They have very basic online exams but not expert level exams. I would like to be able to do a very professional career-based program with Ruckus. The last thing that needs to improve, is to have direct contact with a support engineer if one has technical issues.
Ruckus is not keeping up with the features that some of the competitors have implemented. Compared to other vendors, the analytics has to improve a lot. We would like to see support for different captive portals with the basic solution. The captive portal should be more customizable because right now, it is very limited. You can only change the icon. The market is asking for more improved captive portals. Support for multiple tenants or multiple users with ZoneDirector would be an improvement.
I hope that they will be expanding the market. I have some friends who have not heard of Ruckus but are aware of other competitors. They should expand it in the Middle East and other areas and make offers for others to make comparisons. I would like to see more offers for smaller businesses.
The technical support for this solution needs to be improved. This product needs a point-to-point, bridge solution. The network access controls should be improved. The Cloudpath feature should be improved.
The pricing needs to be reconsidered because it's expensive.