The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.
The user interface could be improved. The sizing and footprints of the central environment need improvement, too. The solution lacks functionality. The main issue is the granularity of user management.
Admins do not have direct access to the reporting. It goes first to the AIOps team, who have access to reports. They forward based on what is required and requested through us. We have to follow up protocols to get through that. It needs improvement.
There are a lot of interventions when we go through professional services. The product must educate its strategic partners for deployment. Then, the deployment will be quicker, and we need not rely upon ScienceLogic’s core professional services team. Some automated reports must be improved.
The back end is all right. However, when we are in the documentation area, we don't get any details. We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information. Maybe they should do more Power Packs. We do take requirements from the customer. If they want to add to Power Packs, we need to write our own custom scripts. It might be helpful to already have it included.
Senior Consultant at a tech services company with 201-500 employees
Consultant
2020-10-04T06:40:14Z
Oct 4, 2020
It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic.
ScienceLogic is a hybrid IT infrastructure monitoring tool that is designed to help organizations digitally transform their companies by making the management of complex, distributed IT services easier. Using the solution’s discovery techniques, users can find everything they need in a network, gaining visibility across all vendors and technologies that are run in the cloud or data centers. In addition, the ScienceLogic solution can help users seamlessly monitor and manage cloud...
The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.
The user interface could be improved. The sizing and footprints of the central environment need improvement, too. The solution lacks functionality. The main issue is the granularity of user management.
Admins do not have direct access to the reporting. It goes first to the AIOps team, who have access to reports. They forward based on what is required and requested through us. We have to follow up protocols to get through that. It needs improvement.
There are a lot of interventions when we go through professional services. The product must educate its strategic partners for deployment. Then, the deployment will be quicker, and we need not rely upon ScienceLogic’s core professional services team. Some automated reports must be improved.
ScienceLogic could improve the implementation, it could be made easier.
The back end is all right. However, when we are in the documentation area, we don't get any details. We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information. Maybe they should do more Power Packs. We do take requirements from the customer. If they want to add to Power Packs, we need to write our own custom scripts. It might be helpful to already have it included.
It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic.