Please share with the community what you think needs improvement with ServiceNow Discovery.
What are its weaknesses? What would you like to see changed in a future version?
In terms of improvement, I would like for it to be possible to use without coding. I would like dropdown ootion so that every customer can modify easily as per requirements and can understand it. They shouldn't need to learn Java or another scripting.
The patterns are the biggest area where improvement could be made. If there's no pattern for application X, then you can't discover that particular application. That is a drawback of the product. ServiceNow gives the URL or specifies an application they can discover and devices they can discover. But if the customer has something else, then it's a challenge. One of my customers had an NAS device and it couldn't discover it. If you don't have the back end of ServiceNow, then unfortunately it doesn't work. None of this applies to iPhones. ServiceNow claims it can discover iPhones but the data is very limited. It's really not applicable.
The service mapping component is less developed than it is in other solutions, and is in need of improvement. For example, BMC uses a more sophisticated mechanism to make the link between the services and the infrastructure. This solution is a little more difficult to manage because you have two CMDBs.