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2019-09-10T09:04:00Z

What needs improvement with ServiceNow Now Platform?

5

Please share with the community what you think needs improvement with ServiceNow Now Platform.

What are its weaknesses? What would you like to see changed in a future version?

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88 Answers

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Top 5Real User

As for what can be improved, the licensing and the pricing models are confusing. At least I found it a bit confusing. There are a lot of hidden costs in all these. It's a bit costly. But as a cloud application platform and a service provider, I think ServiceNow is now really improving. When comes to the cost part it is a bit tricky to understand. It's not that straightforward. Like other tools or other platforms, when we are in touch with the ServiceNow team, we talk about including everything from the information management in the entire software development. I feel they are doing well. It has a lot of good documentation and a lot of good training available which helps the end user. The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement. I see that there are so many connectors available for connecting it to other service providers and other platforms, for example OpenText, which we are using. There are out-of-the-box connectors to connect to OpenText and others. That is something that I'd like to see. Other areas of improvement are support for more programming languages and much more capability-building when it comes to the machine-learning part of it. There is especially a need for a scope of improvement in the analytics and the machine-learning part of it, because they are always adding more modules.

2020-10-20T04:19:00Z
author avatar
Top 20Real User

It is a good tool and we can do customization with it. Most areas are quite customized. The cost has room for improvement. It is currently expensive. Some of the features are very particular to the core. The workforce management is another area that can be improved. Our customer portal is there but when a ticket comes it requires an additional tool. It would be helpful if they could have better integration with those tools. More standardization can be brought in.

2020-04-26T06:32:00Z
author avatar
Top 10Real User

This platform is used more by large companies because it is a little bit expensive.

2020-04-23T10:13:00Z
author avatar
Top 10MSP

The solution could use a more flexible license model for the product and the integration towards other ERP systems could be improved.

2020-02-20T06:38:00Z
author avatar
Top 10Real User

The platform is quite complicated, because of the basics of the software. The basic reporting system is rather static. The pricing of this solution could be reduced, as it's expensive. The technical support could offer more in terms of basic inquiries. They thrive with more complicated issues.

2020-02-16T08:27:38Z
author avatar
Top 5Real User

There are several areas of the product that could use improvement. From a vendor point of view, I had an opportunity to work with them on their licensing model. It still needs some improvement in the way the licensing model works because it is a little bit complex and difficult to understand. They change it from time-to-time and sometimes they do not communicate those changes effectively to their partners. Put simply, the licensing model is something that can be simplified and made more visible to both the partners and the customers or end-users. Currently, the product is comparatively quite expensive and lowering the cost would likely produce a better response from customers. I know that the company is at work on many new things right now. But one thing I would expect to see in the next few releases is vertical-specific solutions. For example, say solutions for banking or healthcare-specific solutions. I believe they are going to come up with at least a draft version of this type of solution for some industries over the next few releases.

2020-01-26T09:26:00Z
author avatar
Real User

The licensing for this solution, with respect to the user, needs to be improved.

2019-09-27T04:38:00Z
author avatar
Real User

In the next release of this solution, we would like to see mobile capability. We would like to see AI used to automate some of the functionality in this solution.

2019-09-10T09:04:00Z
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