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2018-10-16T13:35:00Z

What needs improvement with Skype for Business?

7

Please share with the community what you think needs improvement with Skype for Business.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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1616 Answers

author avatar
Top 5LeaderboardMSP

There is sometimes a lag, often because this is not integrated with a few fields. We are in India, so we have some restrictions on some key integrations. For example, it cannot integrate with our internal landlines. When I was in the United States, this wasn't a problem at all. We need some sort of functionality whereby users can use a link as browser calling. Calling only is what is available to us. That's not in every country, however, just a few. They should make it standard across the board around the world. The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams. I have some standard meetings that happen on a regular basis, and it would be nice if I could just go directly to them from Skype instead of looking into my calendar and clicking on a link. Group calling is not available on Skype right now.

2020-07-14T08:15:55Z
author avatar
Top 20Real User

It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating. The ability for the solution to offer a grid view, so you can see all of the people on a call at the same time, instead of just a few selected ones, would be ideal.

2020-07-14T08:15:51Z
author avatar
Top 5LeaderboardMSP

We have found that there is a lag because it cannot integrate with the internal landline. It's easier to integrate in the U.S. We use a link as a browser calling so only calling is available.

2020-07-13T06:55:00Z
author avatar
Real User

The implementation could be improved. In my case, I don't necessarily pick up audio, so I have to dial in. I have two connections. One is a visual and one is strictly for audio calls. Some other users aren't experiencing that issue. It's inconsistent and I'm not sure why. I also can't say with certainty that this is a Skype problem or if something else is causing the discrepancy. There seems to be some sort of setting whereby it pretty much keeps instant messenger open all the time. I don't know what the settings are, or if this can be switched off. I believe there's an integration with that, where it assumes a certain status. I haven't had a chance to manually change it or to look into how to adjust it. The integration with Outlook could be improved. There could be more opportunities for setting up your current status. The solution feels like it's pretty bare-bones. There could be some additional features added, perhaps on the statuses or something of that nature because as it stands now, it's pretty sparse. I have heard that they're going to be introducing some features pretty soon. I hope that's the case.

2020-07-12T11:48:51Z
author avatar
Top 20Real User

We have issues with the Skype bandwidth, particularly for external meetings, which is why we also use Google Meet. Also, the sound quality of Skype is not great - there is a constant background humming noise. Clarity is essential, especially in our planning meetings. We can't rely on Skype for that and that's why we sometimes use Google Meet instead.

2020-06-25T10:49:12Z
author avatar
Top 20Real User

Going forward, I would like to see better call quality and reliability.

2020-06-18T08:15:00Z
author avatar
Consultant

The quality of calls has to be improved. I don't know whether it is a server problem that is taking away from the quality, but I have found that it is sometimes poor. We have had trouble with scalability when trying to host large meetings.

2020-04-16T08:44:39Z
author avatar
Top 5Real User

We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question.

2020-03-25T07:03:01Z
author avatar
Top 5Real User

With respect to installing it in a large multinational, I find that installing it so that it gives decent performance across the company, can be a bit of black science. The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue. That's not just an issue with Skype For Business. That's pretty much across the board with unified communication systems. What I'd really love them to provide would be an easy method of linking or connecting to other Skype For Business personnel in other companies who are also using Skype For Business without having to set up a federation. There are lots and lots of companies now using Skype For Business with other unified communications products. You can send someone a link, and then they can come into your Skype For Business meeting. We have issues trying to do Skype For Business.

2020-03-22T06:49:00Z
author avatar
Real User

The use of multiple users making calls from both audio conferencing and video conferencing requires a good connection to the internet. If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications.

2019-06-06T15:35:00Z
author avatar
Real User

Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage.

2019-04-18T07:14:00Z
author avatar
Real User

There is normal interface of software,it should be user friendly and eye catchy.Nothing esle and i cannot explain much.

2019-04-14T17:00:00Z
author avatar
Real User

Skype for Business needs to improve their support for Android cellphones. Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow. Additionally, I think there is a need to improve the chat-for-groups feature. It is not perfected yet.

2018-11-26T13:54:00Z
author avatar
Real User

I think sometimes the connectivity needs improvement. Sometimes people have connectivity issues. Once you are running, it's terrific. But, there are unexpected dropouts occasionally. The reliability is not 100%. For example, we had a call today which started great, and then suddenly there were several participants that dropped out of the call due to connectivity. I also think that it would be great to have a drag-and-drop feature during a call. Additionally, the screen sharing is really good. It would be nice to draw notes for screen sharing. This would especially be nice with Touch Pros.

2018-11-25T07:59:00Z
author avatar
Real User

Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution. In addition, we would love to implement a whiteboard to the solution. It would be very helpful if you could draw a diagram while in a meeting on Skype. We do use other tools like Zoom and GoToMeeting for these types of features, but it would be nice for Skype to implement these tools, as well.

2018-11-12T09:12:00Z
author avatar
Real User

Specifically in the service area: Since my organization is in charge of repair and maintenance service of computer equipment, and also works internally in communication with members who bring about growth in the company, to include any functionality would be a service that transmits data stored in the cloud, in the form that can be saved, and also to send and receive useful files.

2018-10-16T13:35:00Z
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