Please share with the community what you think needs improvement with Sophos Email Appliance.
What are its weaknesses? What would you like to see changed in a future version?
The reporting functionality is in major need of improvement.
The frequency in which this solution receives technical updates should be improved. If they are to be rated as the number one email appliance then they should also be the first to receive updates. It should happen across all of the customers, immeidately. In the next release of this solution, I would like to see more user awareness, such as information about phishing email attacks that have been prevented. The baselining and reporting is better with some of the competing solutions.
Sometimes there are issues with exchange and active directory integration. This could be improved. The solution needs to improve its CPNS. There are a few issues with integration that need to be addressed; this would help make deployment easier for new users.
Occasionally the solution doesn't catch spam mail. They should work to correct this. There aren't enough advanced settings. They should offer more advanced options.
For now, everything seems just fine feature-wise in the Sophos solution. But this impression may be because we are only using the product for six months. It takes time to discover what exists in the program and also for us to find any area to improve in a new version. We had some issues early on, like when we could not send to a specific domain even though we were not blocked. The support team checked the problem and solved it. Their response and effort in doing everything are just great and they solve all our problems. That was more due to our setup and inexperience with the product than something that needs to be repaired. It may be possible for them to improve on the options in reporting. If they can work on the reporting to make it easier to find the problems that need attention for troubleshooting, that would make our experience better. If they can improve just these two items that would be significant.
In the advanced version, you have DLP, Data Loss Prevention, but when you buy the standard version, you don't have it. One thing I would change is the number of users in the trial model. When you do the trial, you are stuck with only one hundred users. In my case, we wanted 200 users in the trial. In the end, we had to choose the 100 most important users. They should open up the trial version a bit more so that it's not limited to the number of users on the trial.