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2019-09-19T08:39:00Z

What needs improvement with Spiceworks?

5

Please share with the community what you think needs improvement with Spiceworks.

What are its weaknesses? What would you like to see changed in a future version?

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77 Answers

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Top 5Real User

Since Spiceworks is a free tool, it's not very scriptable or customizable.

2021-10-13T18:02:00Z
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Real User

In terms of visibility features, there was one thing I didn't like about Spiceworks. Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it. That's the case on the version that I'm running anyway. If a computer gets connected to the network and then you replace it with something else, it still hangs out in there. This makes it difficult when you're looking for stuff or wanting to check on something. You've got all these old stuff out there that you have to filter through, and I just don't have the time to manually maintain that.

2021-09-21T16:34:00Z
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Top 10Real User

There are a lot of disadvantages to Spiceworks because it's not an agent-based solution. So you don't get near the quality of discovery versus something that's got an agent on it. It's not really multi-tenant, in the sense that you couldn't use Spiceworks to manage multiple clients from the same console. I think if they had a paid subscription for the support it would be nice. I'd rather pay so much per asset per month to be able to pick up the phone and call them.

2020-07-13T06:55:00Z
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Top 20Real User

The network mapping could be improved. Putting together an actual, bonafide network map would be really nice. I've been messing around with their Google Map snap-in that they've got and that's great if I've got a massively corporate Enterprise Scale Network with branch locations in 50 different cities around the U.S., but I don't. I have an 875 square-mile Indian reservation that I have to keep an eye on. And the mapping that they've got there doesn't even come close to being usable to me. So if they could implement a little bit better GIS-based mapping, I could take a Google Earth image and zoom right down here on my 875 square miles. And I could show the links, I could show the nodes, I could show the switches, routers, et cetera. And everything else in between. But I don't have any tool that is capable of mapping the way that I need to map this network. It doesn't have some of the integrations I'd like to see, some of the ticket generation alerts, things of that nature. It does alerts, but it tells us when stuff is down and when it comes back. I would also say that a faster network search engine would be good. When it does device discovery, that really takes a long time. It took me two weeks to get everything that I imagine is in the network onto that. Because, like I said, I have no documentation into this network and what I've been able to find is I've got 1,375 DHCP leases out there. Half of those are desktop phones, another 200 or so are probably cellular phones or WiFi devices that connect up. And then I have about 575 actual devices out on the network and those are things that Spiceworks has all been able to tell me. But the time it took to do that discovery was quite lengthy.

2020-06-28T08:51:00Z
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Top 20Real User

Having an integrated asset management tool, where I can plug in things that are offline, would be good. If I have taken a device off of the network then it would be nice to have it included in the same system, and not somewhere separately. That is the only thing that I have to look for outside of this solution.

2020-02-17T07:42:25Z
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Real User

It would be nice to connect multi Spiceworks servers together to get all of the information across different sites. Currently, Spiceworks works only on a local site, not multiple sites. It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.

2019-09-26T04:11:00Z
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Real User

I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves. It would be ideal if they could add contract management features into the solution in a future release. Regarding Contract management, I'd like to register all my support/renewal contracts and reminders for renewal.

2019-09-19T08:39:00Z
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