The price of the solution is middling. The integration features could be better. Going forward, the appearance or way to remote or add security could stand improvement.
Chief Alchemist/ IT Operations Manager at DFC International Computing
Real User
2020-09-07T05:57:00Z
Sep 7, 2020
The packages that Splashtop has, tend to be a little bit confusing and should be simplified. They have 12 packages and by comparison, TeamViewer only has three packages available. The differences between the MSP packages and the IT support packages are difficult to determine the differences between the packages and there comparisons are not necessarily apples to apples.
Support Engineer at a tech services company with 501-1,000 employees
Real User
2019-12-26T09:22:00Z
Dec 26, 2019
The solution should add more options and tools for shortcuts, administration, etc. The solution should add more server storage or a cloud extension for saving items.
What is remote access control? Remote access control refers to the capability of an organization to monitor and control access to a network (home, school, office, etc.) or an individual device at any time from anywhere. Organizations use remote access control to allow authorized users the ability to log in remotely and still have secure access to necessary information within the network using a specifically approved device. Remote access control can include wide area networks (WANs),...
Splashtop Remote Support needs to improve customization.
The price of the solution is middling. The integration features could be better. Going forward, the appearance or way to remote or add security could stand improvement.
The packages that Splashtop has, tend to be a little bit confusing and should be simplified. They have 12 packages and by comparison, TeamViewer only has three packages available. The differences between the MSP packages and the IT support packages are difficult to determine the differences between the packages and there comparisons are not necessarily apples to apples.
The solution should add more options and tools for shortcuts, administration, etc. The solution should add more server storage or a cloud extension for saving items.