2020-12-28T14:48:28Z

What needs improvement with StorageCraft ShadowProtect?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
12

12 Answers

Rajnish Saxena - PeerSpot reviewer
Real User
Top 10
2024-01-31T09:13:04Z
Jan 31, 2024

More than Arcserve UDP, the product acquired by it, which is ShadowProtect SPX, has certain shortcomings when it comes to areas like tape library. ShadowProtect SPX's ability to provide backup to disk and backup to the cloud is okay, but it fails to provide backup to tape. The technical support of the product is an area of concern where improvements are required.

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MohammadFahim - PeerSpot reviewer
Real User
Top 10
2024-01-05T11:23:47Z
Jan 5, 2024

The solution's reporting could be improved and should provide customized reports. There are some steps to set some parameters on the console. For example, when creating a weekly report, we need to select, customize, and put the parameter over there. Arcserve UDP should have the option to create and select bullet points to generate a report.

DB
Real User
Top 20
2024-01-02T10:30:12Z
Jan 2, 2024

The time to backup servers that sit in DMZ must be improved.

Amila Abeysinghe - PeerSpot reviewer
Real User
Top 5
2023-10-16T08:54:23Z
Oct 16, 2023

There are two products under Arcserve. There are no single consoles for Arcserve. Arcserve introduced a backup solution and UDP, because of which there are still issues since our customers use the legacy agent-based backup, like SQL backup or Oracle backup, and when our company uses the backup from Arcserve, we need to select two consoles, which becomes an issue. Arcserve functions perfectly only if you use a basic virtual environment or a fully virtualized environment. One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement. Arcserve doesn't consider its own backup tool, which is a very powerful product, and it may be because most people know only about Arcserve UDP and don't know how to work on the backup product from Arcserve.

MT
Real User
Top 20
2023-10-05T02:55:55Z
Oct 5, 2023

The product is not user-friendly. Younger users prefer tools that are very intuitive and more graphical. The users operating the system must be trained properly. It is not a plug-and-play solution. It will be really useful if the solution provides disaster recovery features.

SANJAY HASIJA - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-08-09T05:59:37Z
Aug 9, 2023

The tool doesn't provide cloud integration in India.

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Paulo Castro Canlas - PeerSpot reviewer
Real User
Top 10
2023-04-24T08:40:00Z
Apr 24, 2023

Firstly, the application takes much time to verify and consolidate images for backups. The process could be faster in comparison to other backup solutions. Secondly, the troubleshooting part needs improvement as well. Presently, one needs to plug into the computer and then extract the logs in case of a problem.

Robert Scheidegger - PeerSpot reviewer
Reseller
Top 10
2023-04-12T13:06:27Z
Apr 12, 2023

I don't have any notes for improvement. It's just a general tool. Licensing can be quite difficult.

Manuel Alves - PeerSpot reviewer
Reseller
Top 10
2022-07-13T10:42:06Z
Jul 13, 2022

StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast.

HP
Real User
2022-02-17T17:20:00Z
Feb 17, 2022

I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve.

KB
Reseller
2021-11-07T10:05:11Z
Nov 7, 2021

A lot of their new technologies are not very good. The older products were fantastic. They invested in ShadowXafe, OneBox, and other companies, where they purchased hardware and attempted to reinvent product offerings that I do not use because they were difficult.

Robert Scheidegger - PeerSpot reviewer
Reseller
Top 10
2020-12-28T14:48:28Z
Dec 28, 2020

Licensing is an area that needs improvement. I have had six support calls in the last two years all related to licensing because the license would stop all of a sudden.

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.
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