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What needs improvement with Symantec CloudSOC CASB?


Please share with the community what you think needs improvement with Symantec CloudSOC CASB.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
44 Answers

author avatar
Top 5LeaderboardReal User

The product should have release notes. One thing I noticed was when you block people who have sessions already established, it would be ideal if they could clean cookies or clean the sessions on the desktop. If you control the web and you say, "Okay, tomorrow I'm going to block Dropbox," if people have sessions already established, there's no cleanup. There should be some sort of forced log-off, so the user will have to reconnect to the solution. If you go on Facebook or Gmail, the sessions will last forever unless there's a forced log-off. The documentation is okay, however, it's not all-encompassing. Updating documentation is necessary. Two years ago, it was pretty good. However, since then, they've done a few changes and haven't created documentation to explain the changes too well. At the moment, what is available is simply too basic. It's a good idea to get proper training on the solution before beginning. It's a niche product. Not many people use it, and therefore there isn't as much of a knowledge base surrounding it. In future releases, the solution could use more customization and more options for configuration. There needs to be an opportunity to create customer URLs or Customer Gatelets.

author avatar
Top 20Real User

The solution needs to focus on data security. For example, if someone is trying to upload a document to the cloud application, the solution needs to leverage protection technology to better monitor for sensitive data, file usage, file content, etc. so that we can be assured we'll be safe. The solution should work to incorporate some machine learning policies like IDM and VML.

author avatar
Top 20Real User

The data security needs improvement. We should be able to leverage it a bit better for situations where someone may be trying to upload documents onto the cloud application. They are working on some machine learning policies like IDM and VML. Adding these would be a great benefit to the solution.

author avatar

I would like to see them develop seamless integration with endpoint solutions.

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