2020-05-27T16:23:40Z

What needs improvement with Symantec Endpoint Detection and Response?

Julia Miller - PeerSpot reviewer
  • 0
  • 10
PeerSpot user
23

23 Answers

Arunkumar MV - PeerSpot reviewer
Real User
Top 5
2024-02-27T08:40:33Z
Feb 27, 2024

Symantec is a dead product. The product does not have any add-on features. The interface has many issues. There is no proper KB article to fix the error.

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Shahram Dehghani - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-10-27T11:40:57Z
Oct 27, 2023

The GUI could be better. It has reports for every part of the product, but it doesn't have reports for better usage.

MuhammadJunaid6 - PeerSpot reviewer
Reseller
Top 5
2023-09-27T11:25:42Z
Sep 27, 2023

The solution’s scalability and stability could be improved. The solution's investigation feature can be further improved.

HH
Real User
Top 10
2023-07-24T12:50:53Z
Jul 24, 2023

The solution needs to provide better integration. We may receive things from email, network, or the machine itself. So we need a centralized system to get alerts or messages which are not available in the product. The solution must provide features to centralize the alerts received. It should provide integration with other Symantec products.

MD
Real User
Top 5
2023-05-22T15:53:11Z
May 22, 2023

It should be easier to deploy Symantec's client for end-users.

RT
Real User
Top 20
2023-04-19T06:59:00Z
Apr 19, 2023

The solution's price could be better. Presently, it is expensive for basic functionality. Also, they should make its UI more user-friendly. It takes time to find the policies and analyze their effects. They should add a customization option for policies. In addition, they should add more scanning features to it.

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AS
Reseller
Top 10
2023-04-13T11:29:51Z
Apr 13, 2023

They need to improve their cloud presence. They need to keep developing prevention. Many OEMs are focusing on the detection part only. They need to address the challenge of gathering false positives. We do not need any extra features.

RS
Real User
Top 20
2023-03-17T09:32:36Z
Mar 17, 2023

I'm not sure if there are any features that need to be added. We'd like them to continuously improve their security posture to ensure they can protect customers from future threats. While they are quite dynamic, they need to ensure they are detecting threats faster in the future to keep people safer.

MF
Real User
Top 20
2022-12-09T11:37:38Z
Dec 9, 2022

We are in Iran, so for some Symantec services, we face sanctions. The interface is very complicated. It needs to be simplified in future releases. It needs to offer better documentation around configurations during setup. Scalability is limited. It needs more expansion capabilities and should offer more efficiency.

Gulshan Gunputh - PeerSpot reviewer
Real User
Top 20
2022-07-18T11:02:21Z
Jul 18, 2022

I would like to see better scanning capabilities.

MilindKule - PeerSpot reviewer
MSP
Top 20
2022-06-21T17:32:34Z
Jun 21, 2022

I think we have experienced some technical issues because the company focuses mainly on bigger clients. They should treat every client equally instead of only targeting high-profile or high-revenue-generation clients. The focus should be client-centric, not only revenue-centric. Also, sometimes the solution fails to detect zero-day attacks, so that feature needs some enhancement because it is lacking compared to other solutions.

HT
Real User
Top 5
2022-05-22T06:16:12Z
May 22, 2022

I have not picked up anything that is lacking in terms of features while using this tool. They do need to minimize the number of agents installed on a server. The response time for technical support takes too long.

NH
Real User
Top 5Leaderboard
2022-05-10T16:57:49Z
May 10, 2022

Symantec Endpoint Detection and Response could improve the reporting. It is very difficult to create reports from the user interface.

JM
Real User
Top 5
2022-05-08T05:57:53Z
May 8, 2022

In the future, it would be nice to have playbooks in the tool, to allow for some of the common activities to be automated. For example, some of the scannings of the malware can be too manual for a specific device. Additionally, a vulnerability manager would be beneficial.

CJ
Real User
2022-02-18T08:26:59Z
Feb 18, 2022

The unpredictability of the pricing is a cause of concern. It would be good if it can anticipate zero-day attacks. I don't know how it can be done and if it is even a feature of this product.

HP
Real User
2021-11-22T20:41:36Z
Nov 22, 2021

Their customer support has deteriorated significantly since Symantec was purchased by Broadcom. We have issues interfacing with Broadcom. eg: There is no TAM / sales team in Broadcom for Symantec products. We have faced up to 3 months delays in getting a quote to renew the license through their partners.

Faisal Mian - PeerSpot reviewer
Real User
Top 10
2021-11-16T13:44:21Z
Nov 16, 2021

It would be beneficial to have more integration and compatibility with other platforms.

MA
Real User
2021-10-12T15:32:34Z
Oct 12, 2021

The solution should offer more features, such as ones which are forensic and timeline. The tech support was very bad in the immediate aftermath of the merger, although it is now slightly better. The problem came down to the ownership of the case. Support was horrible when the Broadcom entered the picture, but they have done much work in this area and things are mostly better. It would be nice to see more granular timeline analysis.

NV
Real User
Top 5Leaderboard
2021-02-09T17:40:35Z
Feb 9, 2021

Some fine-tuning is required because we often see false positives.

KK
Real User
2020-06-30T08:17:33Z
Jun 30, 2020

Reporting is a major issue, as it is not user friendly. It's the biggest challenge we are facing. I have raised this issue multiple times. With virus detection, if one OEM vendor is detecting the virus at 1:10 am, within 24 hours all others will detect it. For example, Symantec will detect the virus, then McAfee will detect it then Trend Micro, all within 24 hours, everyone will have it covered. In the next release, I would like to see the option to customize the report as per our needs, and better reporting in general.

Vishnu Ramachandra - PeerSpot reviewer
Real User
Top 5Leaderboard
2020-06-15T07:33:57Z
Jun 15, 2020

I think the network forensics feature could be improved. It's not part of SEP, but it's part of the package and I think that could be improved because we need the decryptor. Without that you can't actually decrypt the SSL traffic going in the network. If the solution could be completely software-based, it would be a formidable product. Symantec could include that as an additional feature, it's something that other solutions provide. Secondly, instead of just making it endpoint deception, they could make it network deception as well and that would make it a complete endpoint protection solution.

MS
Real User
2020-05-31T10:37:00Z
May 31, 2020

I don't see much room for improvement. I am not an analyst for this product. I just manage this product for an analyst. I like the dashboard, it has lots of information like threats and we can see activity on the dashboard. It shows new and unknown threats in the environment. This feature is very good for EDR monitoring and management.

RS
Real User
Top 20
2020-05-27T16:23:40Z
May 27, 2020

The Symantec portfolio is not big enough to cover the organization in all 360 degrees.

Symantec Endpoint Detection and Response (EDR) is a powerful security solution designed to help organizations proactively detect, investigate, and mitigate advanced threats across their endpoint environments. As part of Broadcom's cybersecurity portfolio, Symantec EDR provides comprehensive visibility into endpoint activities, enabling security teams to quickly identify and respond to threats that evade traditional defenses. Symantec EDR leverages machine learning, behavioral analysis, and...
Download Symantec Endpoint Detection and Response ReportRead more