2019-03-11T07:21:00Z

What needs improvement with Symantec Endpoint Encryption?


Please share with the community what you think needs improvement with Symantec Endpoint Encryption.

What are its weaknesses? What would you like to see changed in a future version?

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1010 Answers

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Top 10Real User

I do not find the environment to be very user-friendly. The technical support is not very good, especially for issues involving the encryption. If the user loses their encryption key then the process for recovering it is complicated and should be made simpler. During the last upgrade, I experienced some data corruption on my laptop. I was unable to view the data, nor get support from Symantec.

2020-01-12T12:02:00Z
author avatar
Top 5Real User

From the technical side, I am fine with the features as they are, I am not sure where they might have the need for improvement, and I don't have a solid opinion about it. For the Symantec company and products, they need to engage in more marketing activities in the Middle East because they are not focusing on our needs. They need some stability in their own business structure because they have been buying a lot of companies that go out of the market. There are so many changes that Symantec makes that the ordering systems become affected. Sometimes it has been nightmarish to just finish transactions on Symantec systems because of all the product fluctuation. They need to review the channel procedures, their internal procedures from the distributor and have some activities with their consumers to be more aware of the market. I think in general that they need to be more conscious of the potential in the Middle East and have a better presence, but I don't know what else they can provide as far as functionality. From my standpoint, all that I need, I found in their solution. The product itself is very good but they have organizational issues.

2019-12-16T08:13:00Z
author avatar
Top 10Real User

The hard drive encryption needs to be improved. There is an issue, for example, where we cannot easily do Microsoft updates. The updates stop before the PGP reboot is complete. So when PGP encryption from the hard drive is active, we can't update Microsoft Windows. As a work-around, we have to decrypt the encrypted hard drive, which takes an hour every time, and then do the updates and then encrypt again. It is time-consuming and there must be a better solution. One other improvement I would like to see is the ability to get support directly from the seller. There should be a better way to open tickets directly from the seller to eliminate delays and have a better way that we can contact them and get help when we need it. Technical support is a problem.

2019-12-12T07:48:00Z
author avatar
Top 5LeaderboardReal User

We need to develop a process for this solution. We can't deploy the solution without being assisted by or followed by a process. Also, we need to define the process for administrative responsibilities, and the help desk to be notified for every issue with the solution by the users. If for example, a user forgets the endpoint key, they cannot access their data. We need a support team that is a single point of contact for the IT entity to be trained and to have documentation for troubleshooting and managing the solution. We would like the editors or solution providers to present us with a roadmap of the new features and their functionalities. If we were to have this roadmap, we could define our roadmap to integrate the new features.

2019-11-18T07:22:00Z
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Top 5LeaderboardReal User

The main concentration has been on upgrading the cloud version with new features and cloud security. They are mostly providing the cloud version and stopping with the on-premises version. I think that they should improve the on-premises version to include the manageability and simplicity that is available on the cloud. This should all be included in the on-premises version. Currently, the on-premises version is tricky and difficult. They should be looking at the on-premises deployment and simplifying it. In the next release, I would like to see the uninstall feature be more advanced.

2019-10-29T09:45:00Z
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Top 5LeaderboardReal User

When we started at that time, the engineers configured the solution only for our roaming users. Now, we have to reconfigure to SQL because we have almost 10,000 clients. We have to do this through SQL because we cannot keep a record of each client. The agent can be improved on the solution. Right now, we have an Endpoint Protection agent as well as an encryption agent and another for the DLVs and other services. We would prefer a single agent for the entire product. Endpoint Encryption should be the same as Endpoint Protection. However, for security purposes, we don't want to show to the client the hard drive encryption and all of those related features. If the solution could remove this visibility on the client level and keep it on the control level of the server, that would be better. We don't want to show to the user the security policies.

2019-09-25T05:10:00Z
author avatar
Real User

I would like them to have integration with a wider range of non-Symantec products. It is the industry standard product with the common set of features, but we would like extra features added on.

2019-03-11T07:21:00Z
author avatar
Real User

I would like them to improve their support.

2019-03-11T07:21:00Z
author avatar
Real User

Semantic is out there doing the work, identifying viruses and malware that come out weekly. That's the real-world landscape and they're pushing that stuff out as quickly as they can. But I can only patch monthly. I don't know what the solution is there, besides being vulnerable for three weeks out of four. But there's got to be an option somehow.

2019-03-11T07:21:00Z
author avatar
Real User

We would like some advanced security protection features.

2019-03-11T07:21:00Z
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