Please share with the community what you think needs improvement with Symantec Messaging Gateway.
What are its weaknesses? What would you like to see changed in a future version?
It is a nice product but is not user friendly in terms of the graphical interface. It is poor and is not rich in terms of the human interface.
Support could be better. What's also lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling.
The issue with the solution has more to do with China than the product itself. Since it was purchased by Broadcomm, we've found there's been a general slide in terms of the local services we have access to and we are considering replacing them. In a later release, it would be nice if the messaging gateway supported the cluster feature. We'd really like clustering as an option. If you have installed the two messaging gateways, you cannot use the high-availability features of the two products. There needs to be higher availability. Other products provide a cluster feature, however, Symantec for the most part does not offer this.
Recently, I've had some problems regarding their support. The tech was acquired by Broadcom. Since then, the support part is very bad right. They really need to improve this aspect. They have updated the version of the Messaging Gateway and the new features they are adding the need to be re-evaluated. They have done some changes on the policy.
This product would benefit from better integration with Symantec Endpoint Protection. As it is now, these tools work independently and they do not synchronize between themselves. For this reason, the security benefits go down slightly. When things such as email, spam filters, and endpoint protection are synchronized, the security is enhanced.
In the automobile industry, they have a research and development department where they create a lot of designs for new models. In order to maintain the confidentiality of those designs, we tried to use OCR technology. However, it was not very effective with Symantec. If this solution could manage image control restrictions for OCR-captured images then it would be very helpful. This solution is not very efficient at discovering unstructured data, which is something that needs to be improved. Unstructured data discovery is something that is being focused on in many areas including the automobile industry, finance, banking, and elsewhere. Both Symantec and McAfee failed in this regard. When the data is structured, Symantec was very efficient because we used to get the data from the business stakeholders and the data could be scanned to map the information. Where it is not available, as is the case with unstructured data, this product fails miserably. This solution provides good information, but the reporting is not very efficient and needs to be improved. It will provide Excel reports and PDF reports, but it would be great if they supported the concept of Crystal Reports. Alternatively, if they had a dashboard or could showcase reports on a monthly basis or a quarterly basis, it would be very good. In short, we would like a more enhanced reporting capability. This solution should provide functionality for the classification of email. It should be automated, with a bit of manual intervention. Specifically, before a user can send an email, the solution should make sure that the classification has been set, otherwise, it should not leave the intranet. It will force the users to classify the information and only then will the email be authorized to go through the network.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
Let the community know what you think. Share your opinions now!