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What needs improvement with TOPdesk?


Please share with the community what you think needs improvement with TOPdesk.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
44 Answers

author avatar
Top 10Real User

Change management implementation, facility management, and making reservations on assets can be improved. In the next release, I would like to see more artificial intelligence algorithms within the software. This would have more self-learning capabilities and additional features.

author avatar
Top 20Real User

The solution's change management module could be better. The fact that it's very modular is causing headaches when working with reporting. We've found that many clients who use the solution need to have other reporting solutions on top of it because the native solution is lacking good reporting. The solution lacks some functionality and integration with other modules which makes it difficult to run big projects.

author avatar
Top 20Real User

This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package. This solution can integrate with most products, but it is based on consultancy fees.

author avatar
Real User

This solution would be improved if you could avoid repeating cards. An operator is also a user but requires creating two different records.

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