2016-02-14T08:44:00Z

What needs improvement with Trend Micro Deep Security?

10

Please share with the community what you think needs improvement with Trend Micro Deep Security.

What are its weaknesses? What would you like to see changed in a future version?

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2525 Answers

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Top 5LeaderboardReal User

There should be more tools to trace back. Some sort of module needs to be included to attach all the things. It should be more stable, and the traceback feature should be improved. There were cases when we got virtual analyzer or CMC errors. We got false-positive malware notifications, but we couldn't trace them. I raised a case with Trend Micro two or three times, but they couldn't resolve it. Their support should be improved in terms of technical abilities to troubleshoot complex issues. They should be more knowledgeable.

2021-05-24T21:04:00Z
author avatar
Top 5LeaderboardReal User

The licensing structure could improve.

2021-04-16T07:10:42Z
author avatar
Top 5LeaderboardReal User

The biggest drawback with Trend Micro is even when it is connected to the server, it will show as offline. Another issue is, if I want to suggest this solution to a customer, we won't get the pricing immediately, which is a major problem. I would like to see cloud-based integration.

2021-04-02T13:40:12Z
author avatar
Top 5LeaderboardReal User

I would like to see an EDR function for the servers, as that would be useful for us. Detection and Response directly to the servers.

2020-12-31T12:50:36Z
author avatar
Top 10Real User

An additional feature that should be included in the next release is the ability to scan more document types.

2020-12-24T02:51:00Z
author avatar
Top 5LeaderboardReal User

One problem with this kind of products is scaling. If you go on large sites you have to have an external database, which would increase the overall solution cost. The solution offers many features aside from antimalware, lile Host FE and IDS/IPS, File integrity monitoring and so on, but if you use it to protect deliering agents on hosts you'd better verify the amount of host resources (ram) utilized by DS agent itself.

2020-10-22T17:28:16Z
author avatar
Top 10Real User

This is a very good tool but I don't find it to be a particularly user friendly solution, a lot of trouble shooting is required. I believe it needs simplification, without that they will run into continual problems. For now the solution requires spending a lot of time on module issues and anti-malware modules. We also have issues with scaling and this area could be improved. Adding one additional end point means you need to re-input all the other end points. If you have 1,000 users, that is not possible in real time. Each time we deploy new managers we need to connect with all endpoints and they need to be re-entered.

2020-08-05T06:59:31Z
author avatar
Top 5LeaderboardMSP

They need to build in a central console because central integration is not very good right now. I have four locations and I need to log in to each location's portal to look at it. That is a very big job and I would like to have a consolidated report for all of them. We would like to see the advanced threat protection (ATP) built-in, without having to use another product.

2020-07-26T08:19:07Z
author avatar
Top 5LeaderboardReal User

The situation with the currency in Turkey makes this solution a little bit on the expensive side, and if it were lowered then it would be more competitive.

2020-06-25T10:49:13Z
author avatar
Top 20MSP

As for what could be improved, I think it should come with an XDR facility without any extra cost. They're always releasing new features, but we need to pay extra for them. Our management is a little conservative about paying for new features. So if they're upgrading something or coming out with a new technology, they should provide it to the existing users. Recently, I attended a webinar that XDR gave about their new threat finding features and we have not received them yet. They are not giving it to existing customers. They are only offering it for purchase. It is for threat forensic reports. I'm not asking for free, since we are already paying. Whenever they come out with a new thing, they should integrate it with the existing product. That is my opinion. Additionally, we need a complete web reputation. We need to be able to do forensics for any incoming threat, to find details of the source of the threat, and to catch the '"enemy."

2020-06-15T07:33:00Z
author avatar
Real User

The client can show as offline sometimes, and that becomes a bit difficult for troubleshooting. We end up basically redeploying the client. This is something that could be improved in the future. It would be helpful if they added more machine learning into the solution in the future.

2019-09-24T05:43:00Z
author avatar
Reseller

Some areas for improvement are: * There are new additions to the standard product that should be included with the Deep Security version. * When implementing this solution, sometimes we have challenges with SQL migration. * Some of our customers complain about the cost of this solution. * I would like to see an AI component added to the next release of this solution. * The agent-based version has performance issues and they have to make it more lightweight. * The forensic analysis capability needs to be improved.

2019-05-29T10:40:00Z
author avatar
Real User

The support for email protection can be improved.

2019-05-22T07:18:00Z
author avatar
Real User

The training needs improvement. It is expensive (classroom training), and it is often hard to find answers by yourself using the documentation. I would like them to add EDR features, moving away from traditional signature-based anti-malware.

2019-01-14T14:37:00Z
author avatar
Consultant

It needs better global visibility of the virtual environment. I would like more security tools which could fit into a DevOps environment.

2019-01-14T13:16:00Z
author avatar
Real User

If I had more reporting, the product would be an A plus. Reporting is the one thing that we are sort of missing, especially with more log information.

2018-12-11T08:32:00Z
author avatar
Real User

It needs to improve its integration with a lot of other products. This should be in the road map because we have a lot of SaaS-based appliances which are not connected with each other. Thus, I'm looking forward to more integrations coming together as a part of the product. Going forward, I would like to have more APIs and integration with more application monitoring intelligence platforms.

2018-12-11T08:31:00Z
author avatar
Real User

I know that they are working on it, but their automation needs improvement. I would also like to see more containerization stuff, specifically Docker.

2018-12-11T08:31:00Z
author avatar
Real User

Trend Micro is not government certified or federal complaint. If they could become compliant/certified, this would make it easier for us to use it for our government projects.

2018-12-11T08:31:00Z
author avatar
Real User

The initial setup needs improvement. Once it is set up, the configuration is relatively simple. However, the initial setup was a bit of a challenge.

2018-12-11T08:30:00Z
author avatar
Real User

I'm currently evaluating TippingPoint. Trend Micro is still working on building tight integration with TippingPoint being a recent acquisition from a few years ago. So, a Tipping Point integration with Deep Security, having one single pane of glass dashboard, would provide us a simple use case.

2018-12-04T07:57:00Z
author avatar
Real User

AWS products could become more compatible with intrusion detection products leveraging help from Trend Micro.

2018-12-04T07:57:00Z
author avatar
Real User

The working interface and the reports for non-technical people could use improvement. They are a bit scary.

2018-12-04T07:57:00Z
author avatar
Reseller

Reports. The default reports provided don't provide much insight.

2017-12-12T07:45:00Z
author avatar
Real User

I'd like to have the ability to manage heterogenous clouds so that, for example, AWS and Microsoft are protected with the same security patterns. It already does that, but I think they may have rolled it back recently. Also, it has great IDS/IPS built in, but I'd like a way to visualize the traffic. This way, there's more of an artistic view of security and the ability to ask question about the data. That would be really beneficial.

2016-02-14T08:44:00Z
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