Please share with the community what you think needs improvement with Trend Micro Smart Protection.
What are its weaknesses? What would you like to see changed in a future version?
There is room for improvement to make it better for customers.
This product is not very simple and in fact, kind of hard for some people to understand. After you start working with it, you get the hang of it. It would be helpful to have vulnerability scanning and patching built-in. It is available as a separate product and including it would be a good selling point. However, if it is very heavy when running on the end-users computers then it is going to backfire.
I haven't used the solution for very long, so I haven't encountered many issues using the solution. We're just using it as brand protection for now, and for that, it is working as it should.
The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful. The solution needs to add more AI. It already has some AI and machine learning built in, but they could be more advanced and offer deeper learning capabilities.
The price of the solution could be improved. For us, this is the most important aspect that could be better. If they could improve their pricing strategy, it would impress us. The threat response could be a bit better.
We are currently using Trend Micro for protection, but they have another product called Apex One that we would like to use instead. Apex One includes artificial intelligence and is offered as an upgrade. Trend Micro is signature-based, and with Apex One, because of the Artificial Intelligence, you don't have to use the signature file. In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features.
The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products. For example, for clients we need to have officescan and for server we need to have deep security from trendmicro. Improvements need to be made so that detection is more behavior-based, rather than signature-based. The behavior analytics is there but it needs to be more advanced. Ideally, I would like to see completely signature-less threat detection.
We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add.
The design of management tools needs improvement. They are improving it constantly, but there's still room for improvement. The integration part is quite good, but it could be even better. The solution should improve its mobile management solution.
It does not provide insights into what is being done. I don't see value when I present the product to the customer. It says it has done something, but it doesn't provide me any information about what was done. Insights are very important. When it say that definitions are updated, which definitions? How is it protecting me? What is the product doing? All I am getting are one line updates. More insights, like metadata, is important. Without this, there is no point in installing the solution.