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2017-12-19T15:55:00Z

What needs improvement with Unitrends?

3

Please share with the community what you think needs improvement with Unitrends.

What are its weaknesses? What would you like to see changed in a future version?

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99 Answers

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Top 20Real User

Probably the biggest issue I've had is actually paying for the unit and part of that problem is that they use a third party for the billing. When my sort needs to be renewed, I'm never notified. So, six months later, I will have an issue and try to get support for it, and then it will be a big hassle because I was never built for the support to begin with and then they wouldn't give me the support.

2021-03-25T15:06:50Z
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Top 5LeaderboardReal User

becoming software defined rather than appliance based oriented, establishing alllainces with major oem vendors as that opens flexibility on HW

2021-02-27T18:11:28Z
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Top 20Real User

For smaller K12 schools, I wish they offered a beefier free version with more storage and options. This would enable poorer schools to stay safe and secure from all the threats out in the world, especially ransomware and the horrible consequences of that problem. I would like to see more storage options for the free version.

2020-12-10T19:50:00Z
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Top 5Real User

It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market. I'm familiar with that market because I do that type of work on the side. That's great, but that's a whole different market and avenue from the enterprise backup market; how they interact is totally different as well. I don't know what happened, but their customer engagement went completely downhill on their sales side. You just can't do that. I don't know what happened, but I looked at their cloud product and it just looks like an IaaS implementation of their on-premise product. Cloud products really need to be engineered to be cloud-aware. I haven't looked at it for several months now, but at that time, I wanted it to work out, it just did not seem like it was cloud-aware in terms of being able to have tiered storage and different capabilities that I wanted.

2020-10-22T14:34:00Z
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Top 10Reseller

I would like to see the improve High availability features like switchover and switchback process. also unitrends boomerang compatibilities.

2020-09-23T06:09:55Z
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Reseller

If the interface could be less complex, it is would be great. It's not the easiest to get around and to work with. Someone with a technical background won't have a problem with it, but new people might struggle with the interface complexity. I would like to see more support for the different major cloud vendors and more focus on the desktop so that I can give a client a single solution for all of their backup requirements. I don't like selling two or three different backup products to cover various needs. I want to be able to provide my client with a single solution from a single vendor.

2019-06-23T09:40:00Z
author avatar
Real User

The only area that I would say needs some improvements is the initial setup. A little more assistance and help during implementation would be great.

2018-11-20T19:13:00Z
author avatar
Real User

There are some questions as to how safely they are storing backup data. We had an issue about a year ago, but it actually ended up wiping our entire backup history, because one of the databases got corrupted, and we couldn't recover the backup data. Six to seven years of backup data just disappeared. So, obviously we weren't too happy. It's one of the primary reasons we're looking at the market and have gone down a different route for backups, essentially. I also think there should be a lesser focus on the physical appliance, which was virtualized. I'm willing to look at it from the ground up and go actually a bit more resiliency, we don't want to lose the entire database because it took a snapshot of the appliance. This is a pretty common thing. We unravel all this data that's backed up if we need to collaborate.

2018-10-04T17:27:00Z
author avatar
User

The amount of updates which are being released. We were running 9.2 for the longest time when 10 came out. We were advised to upgrade, then two weeks later, we were told to wait. Since version 10 came out, there have been multiple versions released for Unitrends. Updates should be limited to two or three a year, focusing more on quality instead of a rushed bug release.

2017-12-19T15:55:00Z
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