Please share with the community what you think needs improvement with Veritas NetBackup Appliance.
What are its weaknesses? What would you like to see changed in a future version?
We had some problems with the backup of the physical server. With the virtual machine field, the virtual server area was very strong. We had some difficulties with the physical server, the IBM Power, and the AIX operating system. The problems were with both the server-side and the storage-side. There were also issues in doing the back up for a physical server with others, like Windows server. This is not a very complex problem in a Virtual environment, but we are facing a Legacy infrastructure, and we had some problems with Veritas and integrating with the Legacy hardware. The interface is very poor. Currently, they are working on implementing a new web interface that enables the multi-tenancy directly on the user. The new features that they are implementing are faster and in terms of functionalities, they cover a lot of enterprise challenges.
This solution has to have better integration with the cloud, as well as with other solutions such as Business Intelligence products. They need to simplify the backup licensing model, as it is really complex at the moment. We are having problems with them because of the licensing, and this is why we are changing solutions. It is not easy to manage the environment, and you need the expertise to do it. The backup catalog is very complex and takes a lot of space compared to other vendors. There is an important need for a better catalog management system.
This solution is very expensive, which is a problem for many companies. Some of them rule out this product because of the price. I would like to see support for databases such as MySQL and MongoDB. This solution would benefit from integration with new operating systems.
The interface is ok, but not the best. Newer solutions have more flexible interfaces. This interface provides more detail but is not as friendly for the non-technical user. I would like to see a product that requires less expertise to manage it. Companies are struggling with getting people who are experts, so a product with less knowledge-intensive requirements would be better. Having more templates that help to accomplish things based on best practices for vertical solutions are needed. For example, more support for virtual environments. I would like to see support for different cloud providers with specific features for each one. If I'm working with Amazon, I would expect it to support the specific features of Amazon. If I was to migrate my solution, my systems, or applications from cloud-to-cloud, I want to be able to do it easily and transparently. Similarly, if I want to migrate from on-premise to cloud, it should be easy. The same should be true for hybrid-cloud environments because there are intensive knowledge requirements.
The price of this solution could be improved. Technical support for this solution needs to be improved. We have some critical problems that have not yet been resolved, and everyone is nervous. Depending on the environment, some of the tools have problems. In the next release of this solution, I would like to see more support for more virtual devices.
The only drawback for NetBackup, and of course for Veritas, is that they have stuck to the same environment and to the same user interface. This needs to be improved in future releases. It needs to be more dynamic. I would like to see more prepared, pre-configured reports and higher integration with other leading-edge products. I'm not talking about backup solutions. I'm talking about other services like ticketing systems such as ServiceNow. They need to offer more integrations because of the convergence of the demands on the system these days.
The recovery backup has been problematic. They need to make the licensing more clear. They should give all of the licensing details for the portals and be more clear. I have accidentally purchased the incorrect license because it's not clear.
The price could be improved. Also, sometimes when you have multiple appliances, you have to physically manage them one by one. It's okay if you have a few, but when you have ten or more, it's a bit annoying and takes more people/time to handle the management. The scalability isn't great. Every time you want to add storage, you can't just add a little bit, you need to add a lot. In a future release, they should make it NetApp storage, that's something there on the roadmap that's not available now.
I would like the ability to recover a single folder within the backup of a virtual machine. As it is now, if I want to retrieve a single folder then I need to first recover the entire VM and then copy that one folder. This takes longer than it should for this operation. The price of this solution should be lowered by ten or fifteen percent. This would help to compete in an environment where people and companies share licenses, effectively lowering their price. I estimate that our sales would increase by fifty percent if the prices were lowered.
They could improve the process of installing by not wasting so much local disk space during the process.
We've only been using the solution for one year, and since we've installed it, it's been running fine, so I don't have any complaints about it so far. It could be improved if it was easier to run some command items on the GUI. If they could make it a bit more user-friendly then it would be helpful. In future releases, it would be helpful if there was something to help make recovery easy and the process faster. They need some sort of restore related feature similar to what VMware offers, in which you can directly use the image of a backup. For example, they could offer to make it so you can create a backup that can sit in your storage that you can use to send an image map via email or somewhere convenient.