What needs improvement with Zapier?


Please share with the community what you think needs improvement with Zapier.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
11 Answer

author avatar
Top 20Real User

The only thing that we find that could be better is system-to-user task automation. That's actually where we come in and what gives us work. System-to-system is fine, but when it comes to system-to-user, where Zapier is helping to communicate to a user, that's a one-way communication. If that user has to perform some action on that notification, the action isn't handled by Zapier. So there's no way to orchestrate that and it's very cumbersome. If they're able to move Zapier in that direction, with two-way communication between the users and Zapier, it will be very powerful.

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