What needs improvement with Zendesk Support?


Please share with the community what you think needs improvement with Zendesk Support.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
22 Answers

author avatar
Top 10LeaderboardReal User

Zendesk used to have a whole reporting tool, which they have actually terminated. That has been a small blow for us, however, it used to be a feature where they had that tool that allowed you to just have reports on the go, on the fly. They should bring this feature back. They have something called Zendesk Explore, which isn't as good as what they had in place previously. The reporting and analytics part should be improved even more. The effort taken from the user side to configure the reports is a bit more when it's compared to the solution that was there earlier.

author avatar
Top 5LeaderboardReal User

The solution could integrate better with QR codes from some websites such as Facebook. They do not have any operations in Brazil for invoicing, this forces us to deal with international invoices which cause us some difficulties to close accounts in our accounting department. Making invoices in Brazil would be beneficial, other companies allow this such as Amazon Web Services.

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