Please share with the community what you think needs improvement with Zoho Recruit.
What are its weaknesses? What would you like to see changed in a future version?
Its automation is currently complicated, and it could be better. The biggest problem is that their instructions, videos, and documentation are terrible. These should be improved. I would like to see an email tracking feature and an option to find email addresses and leads.
There's a bit of a learning curve. Ultimately, I knew another solution better and I didn't have the bandwidth to learn another completely new system. That said, if I gave myself three weeks to learn it, I probably would have been fine.
It lacks the functionality for finalizing the process when a successful placement is made. There is no invoicing. It is missing the functionality for setting the placement and a start date. I do permanent placements as well as contractors, but it is not really geared towards contractors. So, I have to have a separate solution to manage contractors, timesheets, and things like that. It is just a bit of a pain. It is not as simple as some of the competitors, but it is far more able. There is a lot more to it, and it does a lot more than what any of the competitors currently do, which makes it a little bit more complicated to use, but it is easy enough. None of my staff have any issues. In all such solutions, you have to feed more than what they give you. It is a database at the end of the day, and I would like it to give me things. I would like to load a lead or get someone to just load leads all day, and I would like it to come back to me and say, "There's this position that you've loaded, and these candidates match. Can I send it?" I'd like it to be a little bit more proactive and feed me as much information as I feed it.
There is a limit to the number of lines you can extract, I think it's about 600 lines. Part of the issue was that we didn't have the documentation on how to deal with that so I had to work it out for myself.
We sometimes get duplicate resumes and that shouldn't happen because it's confusing. My recommendation would be that Zoho not accept duplicate copies. The source is already in Zoho People or in the portal so why have a duplicate copy. One of the other issues is that we need to manually update details and that's time consuming. With SAP, that's all done automatically, we use the HR and HCM tool which shows all the details for a job; the rate, the duration, everything. But in Zoho it's not so clear and we need to manually upload all these things. If that issue was solved, it would be a great solution.
I would like to see some off-the-shelf reports and better flexibility in designing reports. The pivot chart type reporting available is not only too technical for a common user, but even for a technical user. It is not very useful in the absence of the knowledge and structure of the backend database.
What do you like most about Zoho Recruit?
Thanks for sharing your thoughts with the community!