2019-01-27T12:05:00Z

What needs improvement with Zoom?


Please share with the community what you think needs improvement with Zoom.

What are its weaknesses? What would you like to see changed in a future version?

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1616 Answers

author avatar
Top 10Consultant

The quality of this solution is depending on the internet connection, and as such, can sometimes be unstable. There are some security issues with Zoom, which is something that needs to be resolved. The inclusion of some more advanced security features would be an improvement.

2020-04-23T10:13:00Z
author avatar
Real User

I would like to see them develop end-to-end encryption, like WhatsApp. That would improve the security of the software. Also, suppose ten people are participating and talking. I can only see four people at a time. So the number of video frames could be better. Finally, file sharing and formation of groups in this software would be a real improvement.

2020-04-23T10:13:00Z
author avatar
Top 5Consultant

It is difficult to see and control whether you're muted or not, so the interface should be improved. When people are messaging, often they accidentally message the entire group rather than a single person. This is something else that can be made more clear. Security is a concern with this product, so I would not do anything commercial using it. The need to work on their reputation as far as security goes.

2020-04-16T08:44:00Z
author avatar
Top 10Real User

Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices. We are concerned about security when using this solution.

2020-04-06T08:22:45Z
author avatar
Top 10Real User

Zoom should provide online storage where we can send and share documents with people in our meeting. Zoom is not totally free, which is one of the reasons that I don't choose to use it. I found it very confusing to set up a meeting. I was only able to host meetings that were 40 minutes long, which was not enough time. That duration was not long enough for the topics that we needed to cover. I would like to see a chat function for messaging outside of video conferencing. Privacy needs to be improved because when you download a meeting transcript after it is complete, even the private chat of other users is visible.

2020-04-06T08:22:41Z
author avatar
Top 5Real User

The security needs to be enhanced. A third-party security audit needs to be completed, and the privacy clauses in their contracts need to be changed. Zoom is an immature product that is not yet stable.

2020-04-06T08:22:39Z
author avatar
Top 10Real User

I would like to have a local call-in number for India because as it is now, there is no call-in support for participants in India. Technical support is in need of improvement. Better integration with our service desk, helpdesk, and product management applications is something that they need to focus on. Ideally, Zoom would be a single app for not just video conferencing but also in-house messaging, in conjunction with the service desk tools, to field requests as we do in Slack.

2020-04-05T09:13:00Z
author avatar
Top 5Real User

I would like to see support for transferring files. Sometimes we discuss things in a meeting and once the meeting ends, I would like to be able to consult my electronic notes and then send a file later on. This happens when I am not in the office when a meeting takes place and I would like to send a file to one or more of the participants later on in the day. If the web conference is a training session then it would be helpful if the instructor could send materials to the other participants in the meeting.

2020-04-05T09:13:00Z
author avatar
Top 5LeaderboardReal User

I would like to be able to have multiple users open and collaborate on a document at the same time.

2020-04-02T07:00:13Z
author avatar
Top 5Real User

I would like to see a "raise hand" feature added to Zoom that gets the presenter's attention. Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful.

2020-04-02T07:00:10Z
author avatar
Top 5Real User

When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen. Instead, we have to scroll to another screen. It would be nice if we could resize the frame.

2020-04-02T07:00:00Z
author avatar
Top 5Real User

The only limitation is that when you're sharing your screen, it's only dedicated to one particular window, not multiple windows, as opposed to Teamviewer where you can have the entire environment and access the laptop rather than sharing a window.

2020-04-01T07:25:52Z
author avatar
Top 5Real User

In the future, I would like to see remote access control for other computers. Administrators need a lot of training.

2020-04-01T07:25:00Z
author avatar
Real User

It takes time to acclimate end users to the product. It cannot replace direct, face-to-face human interaction.

2019-06-13T02:18:00Z
author avatar
Top 5LeaderboardReal User

It is important for us to have Zoom integration with our Active Directory environment.

2019-04-26T18:44:00Z
author avatar
Top 20Consultant

I like this solution as such. Maybe taking some steps over reducing bandwidth usage in case of video conference could be good. Also, filtering noise in case of audio.

2019-01-27T12:05:00Z
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