Weekly call with the business team to check the status of the various tickets and their resolution steps.
Automate the scripts
Reviewing the scripts and make changes to them accordingly as per client requirement
Having good knowledge in the ticketing tools like SERVICE NOW and BMC remedy.
As a Team member involved in Monitoring Production System.
Handling L2 level issues raised by L1 support.
Work well independently or as a part of a team, quick-learner, able to meet deadlines
Advising management on critical IT issues in businesses, frontline developments and emerging technology frontiers