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it_user389052
Patch Upgrade
Patch Upgrade
it_user389052
Senior ITSM Consultant at Sierra-Cedar
Project Description
Patch Upgrade from ARS,ITSM 7.6.04 SP2 SP4
Lessons Learned
Its not the repetitive task for the same Organization
Highlights
Ahead of schedule
Under budget
Received recognition / award
Support from colleagues
Difficulties
Management had to be convinced
Steep learning curve
Products Used
BMC Helix ITSM
Like (0)
Hyderabad
17.3841
78.4564
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