Badges
55 Points
8 Years
User Activity
Over 7 years ago
Answered a question: HIPAA Compliance with JIRA
One of the best helpdesk software packages on the market currently, fully compliant with HIPAA is ServiceNow. They have a light and a full version. Although they work only in the cloud, there environment is able to be completely encrypted (or parts of it). Many banks and…
Almost 8 years ago
Answered a question: Which Helpdesk software is best for replacing BMC Service Desk Express?
If it is purely for replacing a Service Desk tool I can recommend ServiceNow Express. It has all the ITIL processes on board, you can do Change management with it, has a proper CMDB and Asset management and with a additional cost you have also the opportunity to perform a…
Almost 9 years ago
Contributed a review of VMware Service Manager: We've found the Service Desk and Workflow modules to be the most valuable features, but customer-specific tools customization needs improvement.
Experience
Reviews
Almost 9 years ago
VMware Service Manager
Answers
Almost 8 years ago
Help Desk Software
About me
- Migration projects
- Project Management
- Incident Management
- Problem Management
- Change Management
- Training
Specialties: Broad knowledge of different platforms.
