I think that the most important aspect of a BPD is to be realistic and living. The methodologies and tools you apply to build it should enable instant and inteligible access to it to people who really operate the processes and feedback from those and from who consume the…

Check Microsoft Dynamics. It is a good option for mid-size companies and has a good position in your industry. Its integration with other Microsoft products like Office and Project is a plus. If you really need some features not present in the core ERP, there is also an ISV…