Over 25 years IT experience providing desktop support and helpdesk management. Motivated and self-directed IT Professional providing excellent customer service skills to manage and mentor an IT support staff to deliver personal, effective, and timely service to an organization.

ServiceNow Certified System Administrator
ITIL Foundations Certified
TESOL (TEFL) Certificate
MCSE: Microsoft Certified Systems Engineer
CSA: Certified Sun Solaris System Administrator
MCP: Microsoft Certified Professional
CNE: Novell Certified Netware Engineer