They were familiar with our requests as previous customers had requests like ours. Most requests nowadays are standard across the board, so there was nothing really new.

No not at all. Everything we want to or need to implement was taken into consideration, and the features were there. Calabrio listens to their customers.

The overall cost was the leading factor; as well as the integration with our phone switch. They also listened to us to find out exactly what we were trying to implement.

NO, any bugs from this release are minor. We are able to use the full functionality of the software. These are minor bugs that would be associated with any new release.