I am a German full-stack developer, author of "Mastering Zendesk" (published 2017) and Zendesk Guru.

★ What I do

- Evaluation of existing customer service departments.
- Planning, creating and maintaining efficient, scale-able Customer Support structures.
- Zendesk setup and administration. (Business Rules, Integrations, etc.)
- Zendesk Help Center development.
- Creating coaching materiel (Anything related to Customer Service and Zendesk).
- Planing and developing new web apps, especially Zendesk Apps.
- Fronted and backend development.

★ Notable Clients

- Runtastic (Adidas Group)
- Native Instruments
- Lovoo
- Big Improvements Tutoring

★ Skills

HTML5, CSS, PHP, JavaScript, jquery, C++, Zendesk API, Zendesk App Development

★ Any questions?

I love connecting with people! Feel free to contact me: contact@cedricfjacob.com