Customer Service Operations ~ Project Management ~ Client Relationship Management

An Operations Manager with 7 years of experience in setting up and managing day-to-day Customer Care and IT operations. Demonstrated the ability to lead diverse teams of professionals while helping the business thrive and develop. Responsible for ensuring that the business operations are efficient by managing Service Level Agreements across multiple locations and in terms of using as few resources as needed, and effective in terms of meeting customer requirements. Coordinating between various departments and clients to ensure resourceful transfer of knowledge. Worked onsite at the client's offices in Miami and New York and was in charge of the pilot process at the call center in Bogota, Colombia.